S.M. Brown Heating & Cooling

Shane and his crew are fast and knowledgeable!

SM Brown serviced my very old boiler several times for a reasonable price and most recently, removed the boiler, tank, and remaining oil in the tank. Nick came out to see the site and provide a quote. He was friendly and personable and the quote was reasonable. They arrived on time, removed both and the external pipes, left the area clean and didn't damage anything in the process. Fully recommend them!

I called because my AC was not cooling properly. They told me over the phone that I’d need to join the “maintenance plan” for service. The maintenance technician was inexperienced and actually damaged a water sensor in the attic. During the maintenance, the tech noticed that the Freon needed to be topped off and he could not do as part of the maintenance. He basically cleaned some debris around our unit for $250. When I called to have the Freon topped off, they stated that it would be an addl. $250 to come out plus the cost of the Freon. This was not clear during our original conversation, I would not recommend working with this company.

I called for them to come out and look at my burner, it wasn't firing right. During the inspection they found a significant fault in my oil tank. If they didn't inspect the tank it really could've been a major headache. Came out the next day and replaced the tank. They were very thorough and professional. Left the area cleaner than it was when they got here. I won't use anyone else

SM Brown gets 5 stars not just for the work they have done at my house but also for the work they haven't done. I had called after hours about what I thought was a malfunction. The tech on call and the service manager both spoke with me on the phone and ended up saving me $$$ by not just dispatching a tech for an after hours emergency. Not all companies would do that. Every time service has been done to our systems the tech doing. The work always explains what he's doing and why. We appreciate the transparency. Long story short we trust them and highly recommend them.