Service Right, LLC

Service Right, LLC is the call homeowners make when a furnace dies at midnight or an air conditioner quits on a 90-degree day — and the story that keeps repeating across its reviews is how fast someone shows up, sometimes within fifteen minutes of a call. Based in Dorchester and covering greater Boston, the company's Google page carries a 4.9-star average from 124 ratings, built on two years of write-ups covering furnaces, boilers, heat pumps, air conditioners, and hot water systems. Nearly every review names the same person, Jolly, who diagnoses the problem and, more often than not, fixes it on the same visit. The pattern holds up in recent months: an air conditioner that stopped cooling on a 90-degree day was running again within the hour, a condensate pump got repaired at the exact price quoted beforehand, and a heating problem that had stumped three other HVAC companies got solved in one trip. More than one customer describes calling Service Right after a bad experience elsewhere — one after being, in their words, "swindled" by a Thumbtack repairman — and having Jolly confirm what they suspected while warning them to check a serviceman's credentials before letting them in the door. Pricing is the one caveat worth flagging. A recent reviewer noted Service Right "may not be the cheapest you'll find," even while praising the communication and the upfront quote. Outside of that, the last six months produced 35 reviews and not a single negative one. Call them for AC and furnace repair, boiler work, heat pump service, or a water heater that's acting up — that's what the bulk of the history is built on, and it holds even for less common equipment: one customer's combi furnace and water heater, from a brand other companies weren't familiar with, got fixed the next day. Get the estimate and any add-on costs pinned down before work starts, and this is a solid call for HVAC trouble that can't wait.