Service Right, LLC

Service Right, LLC is a Dorchester HVAC and plumbing outfit built around one technician, Jolly, whose name is on nearly every review. Google shows 4.9 stars from 124 ratings, and the written record on file spans 2024 into 2026 across 118 reviews, with 19 in just the last six months and none negative in that window. The through-line across dozens of reviews is speed and honesty on emergency calls. Reviewers describe Jolly showing up within an hour on a Sunday morning, arriving within 15 minutes on New Year's Eve when someone's father lost heat, and answering the phone himself on Christmas Eve to get heat restored that day, then returning Christmas morning to finish the job. He also takes on systems other companies turn away — one review describes him being the only technician willing to service an unfamiliar combi furnace and water heater brand after several other companies wouldn't touch it. Multiple reviews describe him declining an unnecessary big-ticket fix: two 2025 reviews describe him repairing the actual failed part after other companies recommended a full system replacement, including one where he proposed a repair instead of a roughly $16,000-plus boiler replacement, saving the homeowner thousands. He handles plumbing-adjacent emergency work too — reviewers describe him replacing a burst water heater and fixing a burst pipe that started out as a faulty baseboard. Against that pattern sits one sharply different account: a 2025 review describes the opposite experience, saying the work left a system's wiring in worse shape and cost an unusually high amount. It's an outlier in an otherwise consistent record, but worth being aware of. For HVAC and heating emergencies especially, the reviews back a responsive, transparent one-person operation — get pricing confirmed up front as he generally does, and expect a straight diagnosis rather than an upsell.