Service Right, LLC

Service Right, LLC is a locally owned HVAC contractor based in Dorchester, serving Boston and surrounding towns including Brookline, Medford, and Needham. The company's website states it brings over 25 years of experience to AC and furnace repair and replacement, plus boiler services, with upfront pricing and 24/7 emergency availability. The review record is large and consistently strong: a 4.9-star average from 124 Google ratings, an A+ Better Business Bureau grade, and 4.8-star marks on both HomeAdvisor and Angi. Reviewers, many naming technician Jolly directly, repeatedly describe same-day or next-day emergency response for lost heat or air conditioning, honest upfront quotes that matched the final bill, and diagnostic work that resolved issues other HVAC companies couldn't figure out. Jobs described range from routine capacitor and condensate-pump fixes to full HVAC system installs, gas boiler replacements, and combi furnace/water heater units from less common brands. Two negative reviews stand out against that otherwise strong record. In a 2023 Angi review, a customer said the company disassembled a Navien combi unit and could not reassemble it, leaving the home in disarray. In a 2025 Google review, a customer said the crew left a system in worse condition with messed-up wiring and charged a high price. Both describe trouble specifically with complex, combined heating/water-heater equipment rather than routine repairs. Service Right is a strong option for HVAC emergencies and routine AC, furnace, and boiler repair in the Boston/Dorchester area, backed by a deep and largely positive track record and fast response times. Given the two negative accounts involving complex combi systems, it's worth confirming the technician's specific experience with your exact equipment model before booking that kind of job.