Local business · Boston, MALocal business · 150 Southampton St, Boston, MA 02118, USA
Verified record
Urban Mechanical is a Boston HVAC contractor whose Google page holds two very different stories. In a September 2023 update to an original review, a customer said the owner, Rich McDermott, had agreed to a partial reimbursement for two AC installations that never worked, then strung the customer along for months with excuses ("the check is in the mail") before calls to a disconnected phone line went nowhere. A separate November 2022 review described a scheduled appointment where the crew never showed up and never apologized. Alongside those, several five-star reviews from May 2022 describe generally positive experiences — same-day heating and cooling fixes and one customer who says they used the company for six years to service a furnace and A/C unit. Google's aggregate sits at 4 stars from 12 ratings. The written record is thin and dated — nothing on file is newer than late 2023 — so anyone considering Urban Mechanical today should verify licensing directly, ask for references from a recent job, and get commitments in writing given the specific complaint about undelivered work and broken payment promises.
Update Sept 2023: Rich McDermott agreed to a partial reimbursed but has never made the payment and months have now passed. Twice he said "the check in the in the mail" and another time he said it would be dropped off at my home. This is not a person or a firm that anyone should choose to work with if quality and integrity matter to you. Original Review: I only share my review so this doesn't happen to anyone else. My experience with Urban Mechanical and Rich McDermott was terrible. He installed two AC units in my home - neither work and his telephone lines have been disconnected. I not only think he can't run a business, but I fear he has a pattern of ripping off people then shutting down his operations -- and probably opening up under another name to steal from more people. I learned he even stole from his own employees. He might also operate under the name Climatech Services and 26 McDonald Street LLC. Oxbox should also be concerned about his practices because in many way he represented them. Do not get involved with him - it will be a huge regret.
Scheduled a day off work for appointment, they said they were coming in 90 minutes, then NEVER SHOWED UP or apologized. Absolutely dreadful, can not be trusted, do not use this company.
Urban Mechanical are always fast and efficient. They have great customer service, and the prices are reasonable. They have been able to fix my AC issue quickly, and I never have to worry about it breaking down again. I would recommend this company to anyone!
I had an incredible experience working with Urban Mechanical! The company has a team of professionals who are always available to help me with my A/C needs. I was able to schedule a service online, which was easy and convenient. I was so happy with the quality of the service that I signed up for a maintenance agreement with them, which ensures that I will have someone on call to help with any of my A/C needs. I highly recommend Urban Mechanical for all of your A/C needs!
I am a big fan of this company. I have a heating and cooling system that needed to be replaced and I hired Urban Mechanical to install it. They were able to come and fix my system the same day and I didn't have to worry about paying for a service technician because they are a licensed and insured company. The technicians were fast, professional, and helpful, and they did a great job on my system. I would recommend this company to anyone who is looking for a professional company to take care of their heating and cooling needs.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Urban Mechanical. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$5,000 – $11,400
Typical HVAC project around $8,200
Specializes in
Also offers
Languages
Established 1.6 rating
Tough diagnostics solved4.8
Fast emergency response4.8
No hard sell4.8