Urban Mechanical
Local business · 150 Southampton St, Boston, MA 02118, USA
Verified record
Highlights
- HVAC tenure — company reports two decades of combined experience
- Top-ten ranking — cited in an online list of Boston HVAC contractors
- Mixed review history — 2022-2023 reviews read more mixed than the star average
Urban Mechanical is a Boston HVAC contractor that people call mainly for air conditioning work — installs, repairs, and seasonal service. The company describes a Roxbury site and says it draws on over two decades of combined experience in the trade, and it has turned up in at least one online ranking of Boston's top HVAC contractors. The review picture reads more mixed than the 4.0-star average across its dozen Google ratings suggests. Nine written reviews collected between 2022 and 2023, spread across three sites, land closer to lukewarm than glowing once you look past the star count — real complaints sit alongside the praise, not just a couple of outliers. Before booking, it's worth asking directly about warranty coverage and what happens if a new AC unit needs follow-up work, since that theme runs through the less flattering reviews. Urban Mechanical is a workable option for a routine AC install or repair in Boston, but with a review trail this thin and this old, get the scope and warranty terms in writing before committing to anything bigger.
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Most recent comments
- 1.0Sep 21, 2023
Update Sept 2023: Rich McDermott agreed to a partial reimbursed but has never made the payment and months have now passed. Twice he said "the check in the in the mail" and another time he said it would be dropped off at my home. This is not a person or a firm that anyone should choose to work with if quality and integrity matter to you.<br><br>Original Review:<br><br>I only share my review so this doesn't happen to anyone else. My experience with Urban Mechanical and Rich McDermott was terrible. He installed two AC units in my home - neither work and his telephone lines have been disconnected. I not only think he can't run a business, but I fear he has a pattern of ripping off people then shutting down his operations -- and probably opening up under another name to steal from more people. I learned he even stole from his own employees. He might also operate under the name Climatech Services and 26 McDonald Street LLC. Oxbox should also be concerned about his practices because in many way he represented them. Do not get involved with him - it will be a huge regret.
— Amy ConleyView on Google Reviews ↗ - 1.0Nov 14, 2022
Scheduled a day off work for appointment, they said they were coming in 90 minutes, then NEVER SHOWED UP or apologized. Absolutely dreadful, can not be trusted, do not use this company.
- 5.0May 29, 2022
Urban Mechanical are always fast and efficient. They have great customer service, and the prices are reasonable. They have been able to fix my AC issue quickly, and I never have to worry about it breaking down again. I would recommend this company to anyone!
— Calvin ValleyView on Google Reviews ↗ - 5.0May 19, 2022
I had an incredible experience working with Urban Mechanical! The company has a team of professionals who are always available to help me with my A/C needs. I was able to schedule a service online, which was easy and convenient. I was so happy with the quality of the service that I signed up for a maintenance agreement with them, which ensures that I will have someone on call to help with any of my A/C needs. I highly recommend Urban Mechanical for all of your A/C needs!
— John StewartView on Google Reviews ↗ - 5.0May 15, 2022
I am a big fan of this company. I have a heating and cooling system that needed to be replaced and I hired Urban Mechanical to install it. They were able to come and fix my system the same day and I didn't have to worry about paying for a service technician because they are a licensed and insured company. The technicians were fast, professional, and helpful, and they did a great job on my system. I would recommend this company to anyone who is looking for a professional company to take care of their heating and cooling needs.
— Robbie ChisolmView on Google Reviews ↗
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Update history
Added 9 new comments, established rating 3.3
- behind the score: Mixed review history — 2022-2023 reviews read more mixed than the star average