SERVPRO of Danbury / Ridgefield

When a pipe burst in the condominium unit above theirs, a 2025 customer said this SERVPRO office showed up immediately; the crew set up drying equipment, tested the electrical wiring and lights, coordinated asbestos testing in the walls, and eventually demolished the bathrooms and removed the damaged rugs. That 2025 customer also said Sondra took care of the financial issues and worked directly with their insurance company. The SERVPRO location page says it specializes in water and fire damage, storm and mold remediation and construction, and offers 24/7 emergency service. Its stated service area includes Danbury, Ridgefield and Redding. A recent customer said the workers were professional and welcoming and answered their questions. A recent customer who called on a Saturday had a rougher time: a third-party prompter would not say when SERVPRO would reply, a technician did not call until two days later, and the technician hung up after being told the response time was slow. In a 2026 review, a customer whose water damage came from ice damming in the first big snow storm said Calvin was available even after hours to answer questions. A 2026 customer said Rob, the project manager, and Mike and Joey removed and sanitized the areas affected by a water leak, covered the property, cleaned and vacuumed at the end, and provided a detailed report with pictures. A 2025 customer described a leaking shower pipe inside a wall that caused a lot of mold, and said the owner personally made sure every detail was handled. A 2025 customer had ducts cleaned and said Omar and Joe showed before-and-after pictures and video, then swept and vacuumed before they left. A 2024 customer said the company helped with a bat clean up and remediation. In a 2022 review, a customer described a kitchen-sink leak that flowed under the floorboards, and said Quan and Alex lifted out the damaged flooring, plaster boards and wood molding, then placed tarp to contain dust. A 2023 customer complained that they want money before they even come out. The company's BBB page gives it a B- grade and lists one complaint. Connecticut lists its home improvement contractor registration, HIC.0647366, as active, held by SERVPRO OF DANBURY.