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SERVPRO of Middletown/New Britain does water and fire damage, storm and mold cleanup, by its own description, and lists a service area running from Middletown and New Britain to Cromwell, Berlin, East Hampton and Durham. On Google it holds 4.8 stars from 126 ratings, and the BBB grades it A+. A recent customer whose basement flooded from a crack in a cast iron furnace tank said Delshaun, George and Maktial placed fans and dehumidifiers quickly, then returned to remove ruined possessions. A recent customer said Alan and his team did the clearing and demolition after a basement leak, helped clear out belongings and placed a dehumidifier. A recent customer said Alan, Trevor and the crew cleaned up a basement after a sewer/drain pipe backup. A 2024 customer said Stephen Poniatowski returned a call within an hour after a January rain storm, came out that afternoon and had a crew there by evening. A 2024 customer credited project manager Mike Weston and his contractor with restoring their home, and said they worked directly with the insurance company on approvals. A recent customer with a flooded bathroom and basement said an emergency call placed at 10:40 pm went unanswered for hours, with a call finally coming at 7 am. A recent customer said asbestos testing during a flood remediation at their condo, done through a SERVPRO vendor, led to a bill for thousands of dollars they never knowingly agreed to pay. A 2024 customer said the mitigation team was good but the restoration team was unresponsive, and that another company finished the job. A 2025 customer sent by Allstate after a tree fell on a shed said SERVPRO stopped responding when reconstruction time came. Connecticut lists its home improvement contractor registration, HIC.0652559, as active, held by SERVPRO OF MIDDLETOWN/NEW BRITAIN.
Alan gave a profesional, respectful, and exceptional service. He was very knowledgeable and helped us with everything we needed. He answered all our questions and addressed all our concerns. Would highly recommend!
Alan and his team from Serve Pro did an excellent job of clearing up and demolition due to a leak in the basement. They were efficient, helpful, courteous and caring. They worked with us to clear out our belongings and place a dehumidifier. Thank you Alan and team for the great work done! Highly recommended!!
I really appreciate the work Alan did for me and being very helpful, sharing the details and help answering all my questions. Thanks a lot for your help in Mitigation work.
Alan, Trevor and the crew did an outstanding job cleaning up my basement after a sewer/drain pipe backup. The process was easy from start to finish. I highly recommend ServPro of Middletown.
This is happening in real time. My bathroom and basement are flooded. I called at 10:40 pm and put in an emergency ticket. I was told they would call me shortly. An hour went by and no call. I called again just before midnight and expressed that it was urgent and I had flooding in my home, whole house water is shut off and I have 6 kids here that can’t use the bathroom. She told me the first ticket was never even looked at and she told me she would mark it urgent yet again and have someone call me. Another hour later it’s now 1:00 am and still no call. I called a third time and asked for a supervisor. She was very rude and kept talking over me, wouldn’t listen or care about my issue, she just told me “this is a call center we don’t have control over when they respond to you” so what is the point of having emergency 24/7 service if I can’t even get a freaking call back for several hours? In an emergency? How do you run a business like this? I had to call another company and guess what, they responded in 20 mins and are currently driving over an hour to get to me asap. Someone should maybe review my calls back and talk to the “supervisor” who basically told me they couldn’t help me. WOW. It’s now 2:15 am and I should have called the other company in the first place. Never again! *edited to add - I finally received a call at 7 am, asking if I still need assistance. Great emergency response time. EDIT #2 - in response to your response SERVPRO, what do you even plan to do about it now? I told you, review the multiple recorded conversations I had with your team and then tell me how great your company is. Your supervisor needs to be fired or retrained.
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1 change recorded — last scanned Oct 14, 2026.
Asbestos removal finished ahead of schedule3.1
Luis arrived within an hour4.9
Guidance through insurance claims4.6
