SERVPRO of Norwich and Windham County

Falling trees damaged a roof, and in an October 2026 Google review a customer wrote that John from SERVPRO of Norwich and Windham County evaluated the damage quickly and set up fans and dehumidifiers; after a consultation with the insurer, his team of Jose and George removed the damaged walls, ceiling and insulation and left the work area clean. The franchise is based on West Thames Street in Norwich, Connecticut, says it has been in business 59 years, and holds an A+ with the BBB and 4.6 stars from 88 Google ratings. In June 2026 a customer wrote that after a pipe burst and flooded their basement, John, Teresita and Claudia showed up in no time, started drying things out and gave advice on the repairs and the insurance claim. In September 2026 another customer wrote that after a plumbing issue, SERVPRO had their entire basement emptied and cleaned in two days, crediting Jose and his team. An October 2026 reviewer wrote that Teresita and crew cleaned all of their basement surfaces with a safe botanical disinfectant after insulation where mice had moved in was removed. In September 2026 a subcontractor wrote that Texi and Jose came out on the Saturday of Labor Day weekend for mold and water remediation at a commercial building in Windsor, Connecticut, and worked all day until a larger-than-expected job was done. In November 2025 a customer wrote that after a kitchen fire left greasy smoke damage across the main floor, Rory sent a team led by Teresita that scrubbed, cleaned and polished everything. A November 2021 reviewer wrote that SERVPRO found mold in their attic, treated it, HEPA-vacuumed the residue, removed and replaced the insulation. In July 2026 a one-star reviewer wrote that, apart from Rory, the company had not been helpful: fans were placed on a Saturday night, but they did not keep up the fans and dehumidifiers, which the reviewer said led to more water damage, and they pulled SERVPRO from the house. In January 2024 a customer wrote that they were charged $1,000 with no work done and that the office was no help. In November 2022 a reviewer wrote that a cleaning started a week and a half after the agreed date, the time was misquoted, and the cleaning staff sat in their car for over an hour before starting. The company's website lists Contractor License HIC 0620481SE.