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- A+ BBB rating
- 5 reviews in the last 6 monthsNo negatives
- 18 work photos
Highlights
- Late-night flood response — a customer said a team came out late at night
- Odor remediation — a customer said the team arrived when they said they would
- Schedule fit — a customer said the work fit around their schedule
When a boiler flooded one customer's basement, Joe Carlino dispatched a team late at night to remove the water and set up dehumidifiers and fans to start the drying. That customer said Joe talked through recommendations and options for the specific situation rather than giving a cookie-cutter response. SERVPRO of Providence says it specializes in water and fire damage, storm and mold remediation, and construction, and it offers 24/7 emergency service. Its website lists Providence neighborhoods including Elmwood, College Hill, Olneyville, Fox Point and Federal Hill as its service area, and the company says it has been in business 59 years. A customer said Trai and his team remediated an odor issue and were there when they said they would be. On a basement remediation job, a customer singled out Miguel at the final clean-up and called Ivan, Roberto and Clemente helpful and courteous. A customer who worked with Joe Carlino, Andre and Miguel said they communicated and fit the job around the household's schedule to get the work done quickly. On Google it holds a 4.8-star average from 249 ratings, and the Better Business Bureau grades it A+.
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