SERVPRO of The Seacoast

SERVPRO of The Seacoast's website lists a service area that includes Portsmouth, Exeter, Hampton, Dover, Rochester, Somersworth and Durham, and says the company specializes in water and fire damage, storm and mold remediation and construction, with 24/7 emergency service. On Google it holds a 4.8-star average from 179 ratings, and its BBB grade is A+. A recent customer at Pope Memorial Humane Society said the ServPro team spent over a month at the building after a fire left 90% of it affected by smoke, and that Adam communicated every step of the way. After a flood under a mobile home, a recent customer said Supervisor Adam, lead technician Nikki and her crew worked for days on the restoration, and that Adam helped with insurance. A recent customer who called after a water line break at 7 am said Adam promised a call back in 30 minutes, the customer called him after waiting an hour, and was told a supervisor might stop by that afternoon; another restoration company showed up in 45 minutes. A 2025 customer said project manager Steve found a way to dry the walls and ceiling within a day when the first drying approach wasn't working. That 2025 customer also said the first call about an active leak was met with a wait of about a week, until the customer pressed and Steve came the same day. A 2024 customer said that after a tree fell through an upstairs bedroom, Becky and her crew came the same evening to cover the holes in the roof, then returned the next day to patch it and remove the branches. A 2023 customer said project manager Rory had a crew out the same day to remove water, and that the crew later did the demolition of the floor and drywall. A 2025 customer said reconstruction work was redone twice and a bathroom took longer than it took to build and sell a house, while calling the mitigation great. A 2025 customer said the crew cut through a drain coupler instead of unscrewing it, left a drain unplugged, and that cabinets were missing pieces at reinstallation. A 2024 customer said the company charged thousands of dollars after a January 2024 storm that FEMA then denied, and that the team had no experience with FEMA policies.