Shalin Plumbing & Heating

Shalin Plumbing & Heating is a Malden shop built around one guy answering the phone himself: Master Plumber Andrew Shalin, who founded the company in 2009 and, per the company, still runs jobs personally after more than 15 years serving Malden, Medford, Somerville, and towns north of Boston. Its Massachusetts plumbing license is active, and both Google (4.9★ from 50 ratings) and the Better Business Bureau (A+ rating, not accredited) back that up. What comes through across 27 reviews spanning 2022 to 2026 — every one of them five stars — is speed under pressure. Homeowners keep describing the same kind of call: a burst pipe at 7pm, a heating tank leaking over a weekend, a water heater that died in the middle of a December night with a baby in the house. Andrew shows up the same day, sometimes within the hour, and the after-hours emergencies get the same praise as the routine jobs — clean work, clear explanations, a fair price. In a 2025 review, one customer described him solving a "challenging old-house problem" involving an outdoor spigot buried behind an oil tank; in a 2024 review, another said he permanently fixed issues two other plumbers had already tried and failed to resolve. Water heaters are the recurring job — standard tank replacements, an emergency middle-of-the-night swap, and a hybrid heat pump water heater install, which lines up with the company's stated Mass Save Authorized Heat Pump Installer and EPA Certified Technician credentials. Boiler repairs, toilet and flange work, a garbage disposal install, and general leak repairs round out the history. One thing worth knowing before calling: in a 2022 review, a customer described Andrew staying calm through a difficult exchange with a tenant at the property, still going in afterward to check that tenant's own issue despite the friction — a small window into how he handles a tense job site. There's not much else to flag. Recent reviews have thinned to a couple in the last six months, but nothing written suggests any change in how the work goes. For plumbing or heating work, especially anything urgent, Shalin is worth a call — just confirm scheduling directly, since the reviews suggest he runs the operation solo.