Shawn's Plumbing and Heating

Shawn's Plumbing and Heating is a one-man operation out of North Andover, and that's the whole story reviewers keep telling: the person who answers the phone, quotes the price, and shows up is also the person doing the work. Homeowners across the Merrimack Valley call him for the full range of plumbing and heating jobs — water heaters, boilers, furnaces, and the oil-to-gas conversions and Navien, Viessmann and Buderus system swaps that come up again and again in the reviews. What the reviews show, again and again, is depth and consistency: 113 Google ratings averaging 4.8 stars, and a written history of 66 reviews stretching back to 2021, the overwhelming majority of them detailed, first-person accounts of specific jobs rather than a bare star. Reviewers describe him diagnosing a serious issue with a Navien boiler and swapping it for a new unit within hours, removing and replacing old cast iron pipes in the walls and ceiling of an old house while keeping it clean daily throughout, and converting an oil-fired boiler to natural gas while explaining the new system well enough that the homeowner understood it better than the one it replaced. Same-day and next-morning turnarounds for no-heat and burst-pipe emergencies come up repeatedly, including a call answered at 7:30 in the morning with a fix finished before 1pm. Several reviewers specifically contrast him with larger, corporate HVAC and plumbing outfits that quoted more or communicated less. His Massachusetts plumbing license is active and verified with the state, and the Better Business Bureau accredits the business with an A+ grade. It's not spotless. A 2022 review said a Navien tankless water heater he had installed started leaking, that a warranty repair didn't fix it, and that calls and texts went unanswered for six months. A July 2024 review described a genuinely unpleasant personal interaction with the owner, though it specifically said the complaint wasn't about the quality of the work. Both predate the last nine reviews on file, which run clean. For plumbing and heating work in the North Andover area, this is a deep, mostly glowing history built on a single set of hands doing the job — worth keeping timeline expectations in mind since he's the only one on the truck, but not much else to flag.