Shawn's Plumbing and Heating

Shawn’s Plumbing & Heating reads like a small North Andover plumbing-and-HVAC shop that people call when something has already gone sideways: no cooling during a hot stretch, a leaking water heater, a furnace that quit, or a shower that will not stop dripping. The company says it serves Essex County towns around North Andover and offers residential and commercial plumbing, heating, cooling, mini-splits, boilers, furnaces, water heaters and water filtration; its Massachusetts plumbing license is active. The recent customer pattern is unusually clear. On Google, the business has a 4.8 rating from 113 ratings, and the 2026 reviews keep returning to the same practical themes: quick responses, plain explanations, and pricing customers describe as fair. Recent examples include an air-conditioning failure handled during extreme heat, a same-day shower-valve fix after Shawn saw the issue at another job, a leaking water-heater replacement that came in under the original quote, and a furnace diagnosis one customer said took less than 10 minutes. There is also some independent credibility around the basics. BBB lists the business with an A+ grade, accreditation, and 18 years in business, while the company’s own site says Shawn has offered plumbing and HVAC services for more than 17 years. The same BBB profile identifies Mr. Shawn Sevoian as owner, which fits the very owner-operated feel customers describe when they talk about texting photos, getting explanations, and dealing directly with Shawn. The main thing to square before booking is the licensing/profile mismatch outside the state registry. BuildZoom’s profile for “Shawn S plumbing” lists 18 permitted projects but also a BuildZoom score of 0, no customer reviews, and an unverified license status with no active license on file; the Massachusetts registry, by contrast, verifies the plumbing license as active. There are also older low ratings in the review history, so a cautious homeowner should ask directly how post-install support and callbacks are handled. For water heaters, boilers, furnaces, AC/HVAC troubleshooting, and ordinary plumbing repairs around North Andover, this is a credible call with a deep recent run of positive customer comments. Before work starts, confirm the exact license name/number, scope, warranty terms, and what happens if a repair needs follow-up.