Purified Plumbing and Heating Inc.

Purified Plumbing and Heating Inc. is a small, owner-run plumbing and heating company at 800 Turnpike Street in North Andover. Its own site puts its service area across Essex, Suffolk and Middlesex counties, and reviewers place jobs in Methuen, Tewksbury and the wider Merrimack Valley. Nearly every reviewer writes about the same person — Andy, whom several call the owner — either alone or with a small crew. Google shows a 4.8-star average across 39 ratings, and 38 written reviews are on file dating from 2024. The praise is specific and repeats across years: a hot-water pipe repaired on short notice in December 2025, a same-day water-heater call that same month, a tankless heater installed in August 2026, a kitchen sink replaced and its pipes brought up to code in August 2024, and a whole-home replumb in September 2024 where the customer said he walked them through every step and flagged worthwhile upgrades along the way. A June 2026 customer described an emergency where Andy and his crew were at the house within 30 minutes. In an August 2026 review, a homeowner described Andy and Edwin tracing a bathtub leak and cutting the sheetrock precisely so the patch would be easy for the next trade — the kind of detail that tends to come from someone who watched the work. Two things pull the other way, and both are current. The Massachusetts plumbing registration on file for Purified Plumbing & Heating, number 4956-PL-C, is verified with the state registry as expired. And both one-star reviews on file arrived in the last five months, from customers whose work came through the American Home Shield warranty programme rather than directly: a July 2026 reviewer described days spent trying to reach the office, an appointment set a week out, and no one arriving or calling during the booked 7–8am window; an April 2026 reviewer described weeks of unreturned calls and disputed what the company reported back to the warranty company. That split is the clearest pattern in the record. Homeowners who hire Purified directly describe a responsive, careful, fairly priced plumber they call again; the two people routed to it through a home-warranty assignment describe the opposite. If you are hiring directly for a repair, a water heater, a boiler or the plumbing on a renovation, this is a credible small shop with a long trail of specific praise. Before you book, confirm the company's current plumbing registration with the Massachusetts Board of State Examiners of Plumbers and Gas Fitters, and if your job is coming through a home-warranty provider, agree the appointment window and a callback in writing first.