Plumr

Plumr, run by Nick out of North Andover, holds a Massachusetts plumbing license (4289-PL-C) that the state registry confirms is active — a real credential, not just a directory listing. Google puts them at 4.9 stars across 317 ratings, and the reviews back that up: 203 on file since 2021, 21 in the last six months, every one of them positive. What keeps coming up is how they handle a genuine emergency. In a February 2026 review, a customer described a burst pipe and a broken boiler in the middle of a snowstorm — the crew worked more than 24 hours straight, late into the night, in freezing cold, and refused to quit even when the customer told them to go home. Another, from March 2026, described calling at 8pm on a Monday with a flooding basement from a failed sump pump; the company had someone there within the hour with a loaner pump, then scheduled the permanent replacement two days later. The pattern repeats across dozens of reviews naming specific technicians — Trevor, Justin, Ari, Ulises, Marvin, Matt — for showing up fast and finishing the job. Pricing gets specific praise too: one customer said the job ended up bigger than quoted and Plumr 'never deviated from their quote,' and another, in a December 2025 review, said the price came in $100 under a competing plumber's estimate. Beyond routine plumbing, reviews from late 2025 and early 2026 describe furnace replacements, boiler and steam-system repairs, and heating restorations, and one general contractor said he hires Plumr specifically for the plumbing on multi-bathroom and kitchen renovation jobs in Boston. The one blemish on an otherwise near-spotless run is a January 2026 one-star review alleging the owner was rude and unprofessional on the phone, including cursing on a callback after the review was posted — worth keeping in mind alongside the dozens of reviews describing the opposite experience.