Hoffman & Kelley Plumbing & Heating, LLC

Hoffman & Kelley has the kind of recent review pattern homeowners usually want to see before calling a plumber: a 4.7 Google rating from 59 ratings, 15 reviews in the last six months, and no negative comments in that recent window. The company says it serves Merrimack Valley homeowners from North Andover with plumbing, heating, cooling, water heaters, boilers, service, repair, and installation. The company’s own history gives it a longer arc than a typical small service shop. Hoffman & Kelley says it has served homeowners since 1953, was acquired by North Andover resident Jesse Lelievre in 2019, and expanded in 2022 through the acquisition of Kevin Scott Plumbing & Heating. Its Massachusetts plumbing license is active, and the website lists a Navien Service Specialist affiliation. The most useful recent comments are not just “showed up and fixed it.” In April 2026, a customer described a water-heater replacement that included exhaust-venting work, code updates, a new expansion tank, and clean plumbing connections. In February, another customer said the team came out the same day for a gas-boiler noise, added a cleaning solution, and the noise stopped. Others in 2026 mention kitchen plumbing being restored quickly, sump pumps replaced before forecasted rain, and technicians explaining preventive steps or estimates before work started. There are two older pricing/quote complaints from 2023 that are worth asking about before scheduling. One reviewer said a diagnosis price changed from the phone quote to payment time, and another criticized quotation ethics for a toilet repair. Those are older than the recent positive run, but still specific enough to make the next step simple: confirm the diagnostic fee, estimate process, and what is included before approving the visit. For North Andover-area plumbing, water heaters, boiler service, sump pumps, and HVAC-related home systems, Hoffman & Kelley looks like a credible call with a deep recent run and an active state plumbing license. Before booking, pin down pricing, license details for the specific job, and any callback or warranty terms in writing.