Timothy A. Giard & Son Plumbing & Heating Inc

Forty-three years is the number that frames everything else here. BBB records Timothy A. Giard & Son as established in Massachusetts on 1 January 1983, with Timothy Giard as owner and Jeremy Giard as vice-president - the "& Son" is literal. The company works out of North Andover, runs plumbing and heating together, and adds two things most plumbers don't: air-conditioning service and septic pumping. Its Massachusetts master plumber licence, number 10301, is active and held by Timothy A Giard himself - the same number the company prints on its own site and BBB carries on its profile. Google shows a 4.7 average across 54 ratings, with written reviews running back to 2021. The pattern across those years holds steady: emergency calls answered fast, boilers and water heaters replaced, and named people - office staff and plumbers alike - recurring by first name in separate customers' accounts. The most recent comment, in June, was a routine annual AC service, described as on time and knowledgeable. Two things sit oddly in the paperwork. BBB gives the firm an A+ while stating in the same breath that it is NOT BBB accredited; those are separate facts and neither implies the other. BBB also lists the business with a single employee, which squares badly with customers naming an owner, a vice-president, office staff and several different plumbers. And 54 Google ratings outnumber the 33 written reviews on file - whatever pulled that average below five sits among the ratings that never explained themselves. A sensible call for a boiler or water heater near the end of its life, an air conditioner that has quit, or septic pumping. Confirm the price before work starts, and note the company's own terms as BBB records them: labour guaranteed one year from completion, with parts and materials covered by the manufacturer's warranty only.