Timothy A. Giard & Son Plumbing & Heating Inc

Timothy A. Giard & Son Plumbing & Heating has been running out of North Andover since 1983, and it still shows up as a family operation — Timothy Giard as owner, his son Jeremy handling much of the fieldwork today. Across 33 reviews from 2021 through this year, every one five stars, the recurring theme is speed: reviewers keep describing a technician on-site within the hour, even for holiday and after-hours emergencies. Several accounts describe genuine emergencies handled well. In a November 2025 review, a gas leak into the house was diagnosed and fixed within 10 minutes of Jeremy's arrival — he beat the utility company's own rep out the door. In a 2023 review, a customer described a burst hot water heater flooding a basement the day before Christmas; the owner came out personally to control the leak, and a team followed to replace the tank and correct code violations left by a previous installer. In a December 2024 review, a customer whose upstairs heat failed the night before hosting holiday guests said Jeremy was there within an hour and had the system running again the same day. Boiler and heating-system installs come up repeatedly too — a January 2026 review describes a full steam boiler replacement finished in a single day during a cold snap — alongside tankless water heater installs, whole-house water filtration, septic pumping, and smaller plumbing repairs like a toilet and backwater-valve fix. Office staff (reviewers name Ally, Aly, and Ali across different reviews — likely the same person) get called out specifically for keeping customers updated and moving quickly on scheduling. The Massachusetts master plumber license is registry-verified and active, and the company carries an A+ Better Business Bureau grade, though it isn't BBB-accredited. Worth noting: BBB's own profile lists the firm as a single-employee operation, which sits oddly against reviews naming several different plumbers (Jeremy, Mike, Vic) doing the work over the years — likely just stale BBB paperwork rather than anything to worry about. Giard is a strong call for a plumbing or heating emergency in the North Andover / Merrimack Valley area, or for a boiler, water heater, or septic job handled by a crew that's been doing this locally for decades. The company's own site also lists a New Hampshire plumbing license, worth confirming directly if hiring for a job across the border.