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Sluggers Home Improvement is a Malden-based general contractor run by an owner customers consistently call Mark, working on full home remodels — bathrooms, kitchens, additions, and distressed-property turnarounds — across Greater Boston. Exactly how long the company has been around is oddly unclear: Houzz says it was established in 2008, the Better Business Bureau's file shows a 2017 start date, Angi and HomeAdvisor both cite 17 years of experience, and Porch says 20 years in business. None of these agree, and it's worth asking Mark directly for the real history. What's consistent is the praise, even though every review on file is dated — the newest is from March 2017, and the rest run back to 2015. Homeowners describe full gut renovations done carefully: one reviewer bought a fixer-upper and said Mark was determined to get every detail right, right down to bamboo and tile floors that still draw compliments. Another hired the crew for a bathroom remodel and said even a skeptical spouse came away impressed, with gutting, insulation, rewiring, and plumbing all handled competently at a competitive price. Several reviewers specifically praised how clean the crew kept the job site and how carefully they protected areas not being worked on — one called it the deciding factor in a top rating. A 2016 review described adding walls across three floors and finishing cosmetic work on a tight timeline to get a newly purchased home ready to rent. One of the six Houzz reviews is worth reading with that context in mind: it's written by a self-identified subcontractor who worked with Sluggers, not an independent customer, so it speaks to how the company operates on the inside rather than to a homeowner's experience. Sluggers lists a Massachusetts home improvement contractor license (CS109409) on Houzz, and the Better Business Bureau has the business on file as not accredited and "Not Rated" for lack of information, rather than for any negative history. For a full remodel — bathroom, kitchen, or a distressed property that needs real rebuilding — the specific praise here is detailed and consistent, if dated; given the gap in the written record since 2017 and the conflicting tenure claims, it's worth asking for references from recent work before committing to a larger project.
As a subcontractor/team member of Sluggers I've seen first hand the time, dedication and quality that Mark and his crew put into every job! The crew takes properties that are extremely distressed in most cases and brings them back to life, all done on time and in budget. I have business relationships with quite a few builders and these guys are definitely some of the best!
Amazing company, Sluggers is consistently understanding of what I want as a costumer and always does amazing work. They have remodeled numerous apartments for me, all better than I expected for a sufficient cost. They do great work with great people, I wouldn't call anybody else.
I hired Mark to redo a bathroom and I was very impressed. Even my picky and skeptical wife was pleased. Mark is both extremely honest and communicative and is also a great craftsman. His price was very competitive and his teams work of gutting insulating rewiring and replacing plumbing and then plastering tiling and finished carpentry came out beautiful. I felt like they did things the right way and did not take short cuts. But at the same time finished within his estimated time frame. I am hoping to get the sluggers team when we eventually do our kitchen.
Sluggers has been very easy and clear to work with. Most companies will work for themselves but Sluggers not only saw my vision but they helped enhanced it. Theu have made me look at home improvement services in a whole diffrent light.
Mark and his team are doing my kitchen and bathroom over right now. They're not even done yet but I'm completely satisfied already. They keep a clean work space, and pay attention to the small details of their work, which makes me very happy. I'm also very impressed with the way Mark keeps me informed on every aspect of the job while it's going on. I really feel like I work with them. I guess that's why the slogan for Sluggers is "we're always on you team". I'm glad I went with a smaller company because they concentrate on my project with more insight, and they actually have time for my questions and request. All in all I'm really impressed with this company and highly recommend them. Oh yeah one last thing Lourdes the office manager has really good taste she helped me pick the tile, cabinets, plumbing fixtures and paint. Like I said they're not even done doing the finishing touches and both my kitchen and bathroom are beautiful. Money well spent!
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Certified attributes are verified against the public registry. Others are the business's own statement.
1 change recorded — last scanned Sep 9, 2026.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Sluggers Home Improvement. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$23,000 – $35,000
Typical remodeling project around $29,000
Decks and porches5.0
Clients returning for 10 and 20 years5.0
Detailed craftsmanship5.0
Renovates century-old structures5.0
