Sluggers Home Improvement

Sluggers Home Improvement is a Malden general contractor built around full bathroom and kitchen gut renovations — the kind of job where walls come down and everything from wiring to tile gets redone. On Houzz, the company describes itself as family-owned and says it has been at this since 2008, working under an owner reviewers consistently call Mark. The written record backs that up in detail, though it is an older one. A 2017 Houzz review described Marks crew gutting, insulating, rewiring and replumbing a bathroom before plastering, tiling and finishing the carpentry — work the customer called honest and free of shortcuts. Around the same time, other Houzz reviewers described full kitchen-and-bathroom jobs and praised clear communication throughout. Earlier accounts on Angi and HomeAdvisor, dated 2015 to 2016, tell a similar story: a same-day quote delivered by email, a fixer-upper turned into a home with floors people compliment often, and one reviewer who called the crews site cleanup phenomenal, singling out how carefully they protected areas they were not working in. What is worth knowing before calling: none of that written record is recent — the newest review on file dates to March 2017, so there is nothing here to confirm who is on the crew or how the company operates today. The sources also do not agree on how long Sluggers has been around: Houzz says founded 2008, its Better Business Bureau filing shows a January 2017 start, and Angi, HomeAdvisor and Porch separately put self-reported experience anywhere from 17 to 20 years — worth asking about directly. The BBB page itself lists the business as Not Rated, citing insufficient information, with no accreditation and no complaints on file either way. Porchs own aggregate, 4.5 stars from 17 ratings, also runs a bit below the perfect 5.0 shown on the other three directories, though it prints no review text to explain the gap. Houzz also lists a Massachusetts home improvement contractor registration number, CS109409, for the company — that is the directorys own claim, not something verified against the state registry. For a homeowner planning a full bathroom or kitchen renovation in the Greater Boston area, the older reviews paint a consistent picture of a hands-on, communicative crew. Given the age of that record, it is worth asking for recent references and confirming the current license and insurance before booking.