Smith River HVAC

Smith River is a Plymouth shop that lives on mini-splits and no-heat calls, and the pattern in its reviews is almost monotonous in the best way: someone calls with no heat, a technician is there within the hour or the same afternoon, and the fix takes less than an hour. One customer's trouble surfaced at 6am in February 2026 — the callback came inside 20 minutes, and Chris had it repaired by nine. The same names keep coming up, which is what a small company with low turnover looks like from the outside. Ricky does the mini-split servicing: five interior heads and two outdoor units in one June 2026 visit, a full strip-and-clean of another set in July. Bruce was sent out within an hour of an August 2026 call about a dead water heater, went and got the replacement, and had it in that day. Sarah in the office gets named for ringing a customer back an hour after telling him there was no technician free. Shawn Demers, who runs the company, turns up on the bigger jobs — in a 2022 review a customer described him pulling the permits and coordinating the propane company and the fire marshal for final inspection. Installations read the same way. Two AC mini-splits went into a log cabin in a single day in a May 2026 review, with the electrician Smith River arranged following a few days later and a rep coming back to walk the owner through the controls; the customer thought the quote fair given what the building made of the job. Another crew fitted a split unit in two hours working alongside a homeowner's own electrician. The one clear failure on the page is a December 2025 customer who says he waited four weeks only to be told the job couldn't be done, and was left, in his words, high and dry. It stands alone against a five-star Google page with 127 ratings and a written history running back to 2021. The company's New Hampshire HVAC licence is active. The right call for mini-split installation and servicing around Plymouth, and for the morning the heat quits. On a larger install, pin down the schedule and who arranges the electrical work, and ask early whether they can actually take on the specific job you have in mind.