South End Plumbing

The company says Wayne Doherty has run South End Plumbing out of Boston's South End since founding it in 1975, working a tight cluster of neighborhoods — Back Bay, Beacon Hill, Brookline, Dorchester, Jamaica Plain, and the South End itself. What stands out across the 28 Google reviews on file — every one of them five stars, spanning 2022 through late 2025 — is how often Wayne solves the problem before he ever gets in a truck. Reviewers describe him walking them through a stuck garbage disposal, a leaking sink trap, or a stubborn gas line over the phone, frequently for free: one 2025 review recalls him talking a homeowner through disconnecting a gas line to an outdoor grill rather than billing for a visit, and a 2022 review describes him refusing, repeatedly, to charge for parts or labor on an odd gas-line problem until it was fully solved. When the job does need a truck, the same pattern shows up — a kitchen sink faucet and disposal installed and explained start to finish, a water heater replaced within a couple of days including the legwork to line up a warranty replacement, two separate under-sink leaks fixed on short notice. Google's own aggregate backs this up: 4.7 stars from 69 ratings. There's little to flag going in. The business isn't BBB-accredited, though it carries an A+ BBB grade, and the license number it lists — Master Lic. #8914 — is the company's own claim rather than one confirmed against the state registry, so it's worth asking to see it directly. For the disposal that won't reset, the water heater that died overnight, or a plumbing question you'd rather talk through before paying for a truck roll, this is a fit — call and expect the same phone-first troubleshooting reviewers keep describing.