Stanley Steemer

Stanley Steemer's Marlborough location runs high-volume carpet, upholstery, rug and duct cleaning across the MetroWest area, and the story across hundreds of recent Google reviews repeats itself: technicians who show up on time, walk through the job before starting, and leave without a mess. The location holds a 4.9-star average from 2,818 Google ratings. The recent stretch backs that up — 278 reviews in the last six months, only two negative. Techs get named over and over: Fabian and Justin cleared HVAC vents and ductwork and cleaned up afterward; Robert cleaned rugs while keeping the homeowner's indoor cats from bolting out the door; a customer with two dogs had a large room cleaned and came away happy with the results. Some customers specifically note no pressure to add services — one said the crew "did not try to up sell me and they where the cheapest I found", and another had the initial quote match the final bill even after adding deodorizing. A 2026 review described a repeat visit going better than a rocky one from five years earlier, when a technician had walked off a job — worth noting as history, not necessarily today's crew. Pricing is the one thing worth pinning down before booking. A handful of reviews describe the quote changing once the crew arrived: a 2-star review called it a "bait and switch" over an undisclosed floor-level charge, a 4-star review said a small kitchen got billed as two rooms over its square footage, and a 1-star review described the price jumping about $250 once the crew saw a couch was white and sectional. None of these dispute the cleaning itself — the 2-star reviewer called the actual work "fantastic and thorough" — the complaint is entirely about what gets charged and when it's disclosed. Separately, a review from February 2026 described a technician named Lorne as rude and short-tempered on the job, leaving a coffee table off-center before another tech stepped in. This is a fit for routine carpet, rug, upholstery or duct cleaning rather than a specialty stain-removal outfit — the jobs described are everyday ones (dog stains, an old sectional, HVAC vents) handled on schedule. Before booking, ask exactly how rooms, floors and item types like a sectional or area rug get counted on the quote, so the number on the invoice matches what was discussed on the phone.