Sturdy Home Improvements

Sturdy Home Improvement describes itself as family-owned and, per its Better Business Bureau profile, has been in business 22 years — working out of Indian Orchard, Massachusetts with a reach into Connecticut. Angi and HomeAdvisor both put it at 4.3 stars across 242 reviews, with roofing, siding, window and deck work leading its service list, and BuildZoom's permit records show 88 permitted projects to date. The roofing work is where the record gets specific: a 2014 Houzz review describes a full roof tear-off — the crew stripped out moldy, leaking boards, replaced them, added soffits to ventilate a bathroom, and finished the underside of a carport, all for thousands less than competing quotes. Around the same time, someone who says they worked with the company for seven years as its in-house designer described it as thorough on every job's smallest details. More recent accounts are rougher. A 2023 Houzz review describes the owner, Adam, making promises about scheduling and material samples that didn't hold up, and says subcontractors on the job weren't always paid on time. The Better Business Bureau, which grades the company C+, has fielded a complaint that a $500 deposit was paid with no work ever started, and another from a homeowner whose roof — installed under a 15-year warranty — had shingles failing before the five-year mark. BuildZoom also lists the company's home improvement contractor license, HIC.0601525, as expired since March 2023. That's a real gap between the big-platform averages and the more detailed written complaints, worth weighing both before signing anything. A homeowner considering Sturdy for a roof, siding job, or addition should confirm current state licensing, get firm dates and material commitments in writing, and ask how subcontractors on the job are being paid.