SUPERIOR VENT & DUCT CLEANING
Local business · 21 Carlton St, Peabody, MA 01960, USA
Their work
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Call (978) 979-3434Visit websiteSee on GoogleYou reach them directly — we don’t take a cut.
Verified record
- Not rated by the BBB
- 1 review in the last 6 months
- 8 work photos
Highlights
- Consistent ratings — 4.7 to 4.88 stars across Google, Porch, and hvacservice.io
- On-time service — Nextdoor neighbors call the crew professional and punctual
- Established operation — offering vent and duct services since 2010
- Missed appointments — a June 2026 review reports a no-show and unreachable phone
- Scheduling complaints — three negative reviews cite scheduling, not workmanship
- No BBB rating — not accredited, and BBB lacks enough data to rate them
Superior Vent & Duct Cleaning works out of Peabody, handling dryer vent cleaning, duct cleaning, and attic and crawl space ventilation for homes on the North Shore. Porch lists the company as offering that mix of work since 2010, and the Better Business Bureau puts it at 15 years in business, a long enough run that its reputation online is built on more than a handful of jobs. Across the sources that rate it, the number holds steady: 4.7 stars from 52 Google ratings, a 4.88 average on Porch from 143 reviews, and another 4.7 from 51 reviews on hvacservice.io. Neighbors on Nextdoor describe a professional, on-time crew for duct and dryer vent work, and one Birdeye reviewer called the experience excellent and said they'd recommend the company. But the same outside summary reporting that 4.7 average on hvacservice.io also flags three negative reviews, all tied to scheduling and communication rather than the quality of the work. That pattern showed up again as recently as late June 2026, when a customer wrote that a scheduled 9 a.m. appointment turned into a no-show, with the company's phone going unanswered and repeatedly busy afterward. The thing worth asking about before booking isn't the cleaning itself, it's whether the appointment holds and whether anyone picks up if plans change. The company also isn't BBB accredited, and BBB says it doesn't have enough information on file to issue a rating, so that channel won't help vet them further. For attic, crawl space, or dryer vent cleaning, the volume of consistent 4.7-plus ratings from people who actually hired them says the work itself holds up. Just confirm the appointment close to the date, and get a direct line to call if something changes.
Read the comments
Most recent comments
- 1.0Jun 29, 2026
I had a 9 o’clock appointment I scheduled a little over a week ago. No call no-show and not answer answering the phone keeps hanging up on me.
— Nick SilvestriView on Google Reviews ↗ - 5.0Nov 28, 2024
I’m so happy I found Superior Vent & Duct Cleaning. I hired them to clean my dryer vent, HVAC ducts and ceiling vent. They were extremely professional and respectful of my home. My clothes dry so much faster, the air in my home is cleaner, and the ceiling vent in my bathroom is doing its job! What a difference! Thank you Superior for a job well done.
— Donna RichardView on Google Reviews ↗ - 3.0Jun 13, 2024
I scheduled an appointment with Superior Vent by phone to clean my dryer and kitchen vents the following week. They never showed up for the morning appointment, and didn’t call to let me known they wouldn’t be able to make it. I called them multiple times later in the day and they didn’t answer. I couldn’t even leave a message, as their voice mailbox was full. I also called twice the following day, still no answer. I can understand if they had something come up and had to reschedule, but the lack of communication is a serious issue.<br><br>Update:<br><br>Superior Vent contacted me the day after the missed appointment and explained that there had been a scheduling error. They were very apologetic and offered to come by first thing the next morning to clean my vents, they also offered a discount on the service as an additional measure to make up for the error. When they arrived, they got to work quickly and seemed to do a great job cleaning the vents. I gave an average of 3 stars given the initial missed call; they also arrived a bit later than expected for the service visit. I would still recommend their service given the quality of work and willingness to work with customers to resolve issues.
— JohnView on Google Reviews ↗ - 1.0Apr 25, 2024
This company was hired by my condo association to clean our dryer vents. They never showed up to the appointment and did not answer their phone when I tried to call. Their voicemail box was also full. This was despite their google hours showing they were open and the appointment should have been on the books. Very unprofessional and frustrating because I’m only supposed to use the company that is chosen by the HOA, so I had no other options.
— Colette FleuryView on Google Reviews ↗ - 5.0Jan 4, 2024
Super easy to work with and did a thorough, professional job very quickly. Will certainly call them again.
— Shams FamilyView on Google Reviews ↗
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Update history
Added 27 new comments, added 8 new photos, established rating 3.7
- behind the score: Missed appointments — a June 2026 review reports a no-show and unreachable phone