SUPERIOR VENT & DUCT CLEANING

I had a 9 o’clock appointment I scheduled a little over a week ago. No call no-show and not answer answering the phone keeps hanging up on me.

I’m so happy I found Superior Vent & Duct Cleaning. I hired them to clean my dryer vent, HVAC ducts and ceiling vent. They were extremely professional and respectful of my home. My clothes dry so much faster, the air in my home is cleaner, and the ceiling vent in my bathroom is doing its job! What a difference! Thank you Superior for a job well done.

I scheduled an appointment with Superior Vent by phone to clean my dryer and kitchen vents the following week. They never showed up for the morning appointment, and didn’t call to let me known they wouldn’t be able to make it. I called them multiple times later in the day and they didn’t answer. I couldn’t even leave a message, as their voice mailbox was full. I also called twice the following day, still no answer. I can understand if they had something come up and had to reschedule, but the lack of communication is a serious issue. Update: Superior Vent contacted me the day after the missed appointment and explained that there had been a scheduling error. They were very apologetic and offered to come by first thing the next morning to clean my vents, they also offered a discount on the service as an additional measure to make up for the error. When they arrived, they got to work quickly and seemed to do a great job cleaning the vents. I gave an average of 3 stars given the initial missed call; they also arrived a bit later than expected for the service visit. I would still recommend their service given the quality of work and willingness to work with customers to resolve issues.

This company was hired by my condo association to clean our dryer vents. They never showed up to the appointment and did not answer their phone when I tried to call. Their voicemail box was also full. This was despite their google hours showing they were open and the appointment should have been on the books. Very unprofessional and frustrating because I’m only supposed to use the company that is chosen by the HOA, so I had no other options.

Super easy to work with and did a thorough, professional job very quickly. Will certainly call them again.