Taylor And Son HVAC

Taylor & Son HVAC is a Haverhill, Massachusetts company providing heating, cooling and ventilation installation and maintenance for commercial and residential customers, along with sheet metal fabrication and welding, under president Robert Taylor. BBB records the company as started in 2016 with 8 employees, though it isn't accredited and hasn't rated it for lack of information. The one detailed account on file is concerning. A December 2024 review describes hiring the company to replace a central air system, paying a high price because the system needed replacing quickly, and then finding several issues with the finished work — serious enough that the reviewer questioned whether the installers knew what they were doing. Google's own rating, 2.3 stars from just 3 ratings, lines up with that account rather than standing apart from it. The written record here is thin, so it isn't clear whether this reflects one bad job or a wider pattern. Given how serious the complaint is, get a detailed written scope of work, ask for recent references, and consider a second opinion before committing to a major system replacement with this company.