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The Bulfinch Team, working under Douglas Elliman out of Park Plaza in Boston, shows a 4.7★ average across 53 Google ratings — a broader record than the handful of specific reviews that turn up in detail. Two of those specific reviews single out individual team members by name: a 2022 review credits agent Michael Fedorouk with clear, detail-oriented, responsive service during a search, and a 2021 review describes Kathy Nguyen and owner Zech Cook helping a client sell a first home and buy a second in the same stretch. A separate 2021 review started as a complaint about an unreachable phone number, but the reviewer updated it to 4 stars after the team followed up directly. The one clear negative on file, from 2024, names a different agent — Lauren Hammer — and calls the rental experience the worst the reviewer has had, without further detail about what went wrong. Worth asking, given the team is large enough to have several named agents: who specifically will be handling a given sale, purchase, or rental.
Worst real estate agent ever, namely lauren hammer. Do not use them if you actually want peace of mind in your rental property/home.
Michael Fedorouk leads with clarity and focus. His attention to details, responsiveness, and personalized support were crucial for our search. Michael is passionate in his work and it shows in every aspect of his relationship with the party. I thoroughly enjoyed Michael's work and would recommend him, he is THE best Realtor!
UPDATE: 0836 hrs./9/7/21. I just read the respondents' comment and called the number they posted here. I called 4x and the "subscriber is not in service". I guess that means the number is down and not currently in service. This is NOT Bulfinch's fault whatsoever, as we all know technology can be a tricky endeavor. I do thank the respondent for reaching out to me here on Google. That tells me that they do care about their business and they will diligently work to solve any issues. I have updated my review to give them 4 stars. The original number I called was the agent who was handling that particular commercial property that I was interested in leasing. That gentlemen is the person who has not called me back after several attempts. He did email me after my first phone call. I quickly emailed him back and as of this writing he has not responded to my email response nor my phone calls....... Called several times over the course of one week about a commercial property for rent and they never called back. Lack of professionalism.
Sold my first and bought my second home last week. It’s been stressful but Kathy Nguyen and Zech Cook were very helpful and responsive. They are both extremely knowledgeable and made my purchase and sale that much easier. Kathy was my agent and Zech is the owner. I would recommend and definitely buy and sell with them again!
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Repeat clients4.8
Verified license4.8
Sells above asking4.7
Fast sales4.6
Decades of repeat clients4.6
Wins offers for clients in tight markets4.3
Above-ask sales4.4