The Cleaning Authority - Andover

The tell in this franchise's reviews is the names. Brenda and Wendoly, Candy and Jenni, Elba, Eli and Zoila, Carmen and Beyonce — customers write about specific two- and three-person teams, and the same names recur across years. For a national-brand cleaning franchise that is unusual, and it is the most useful thing to know about the Andover office. The history behind it is deep: 4.8 stars across 155 Google ratings, with 26 comments in the past six months and none of them negative. One customer wrote in June 2026 that they had been with the company almost ten years. Another, that June, was four years in with the same pair of cleaners. In April 2024 someone who had used the brand while living in Colorado explained they signed up again after moving here, and had asked not to be booked as the first stop of the day — a request honoured on every visit but one. The work is standard recurring housekeeping on a rotating deep-clean schedule: kitchens and bathrooms left sparkling, and a weekly circuit so customers know which rooms get the detailed pass that week. A June 2026 customer noted the products are organic and pet friendly. Kwame, the owner, gets named directly — quick to accommodate a special request, according to a January 2026 customer, and turning up on site himself, according to another in June 2026. The problems are real but dated, and they cluster in 2022 and 2023. In July 2022 a customer wrote that the shower was never properly cleaned despite being pointed out repeatedly, with mold left around the edges and door frames still dirty after a paid deep clean. In May 2023 another said the cleaners never showed up, and that two phone calls produced first a reassurance and then a cancellation. In September 2023 a third wrote that the cleaners themselves were fine but the service was unreliable, the communication poor and the office rude. Nothing of that kind has appeared in the years since. Two things to pin down before booking. The team assigned to you can change — a customer in April 2024 said plainly that each team has its strengths and weaknesses — so ask how consistent your crew will be. And the platforms disagree: Angi carries 3.3 out of 5, though from only two ratings. This suits a household that wants a scheduled rotating deep clean rather than a one-off, and that cares about seeing the same faces. Confirm which team you are assigned and how the room rotation works, and settle what the quoted price covers.