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The Maids in North Andover is the local franchise location of the national house-cleaning company, operating out of 60 Ashland St under the legal name J and M Professional Services Inc. since incorporating in 1995. Its Better Business Bureau profile lists John Caiati as owner and president, with a roughly ten-person staff organized into numbered cleaning teams. The clearest pattern in its recent Google reviews is attention to detail on repeat visits: one longtime customer says the company has cleaned their house for more than five years, and several reviews call out specific crews — Teams 601, 603 and 604 — for getting into corners other cleanings miss and leaving hardwood floors polished with Bona. One customer describes a post-renovation clean, wiping down a home after fresh paint and new carpet just before moving back in, and another notes the crew does a walkthrough with the homeowner before leaving to confirm the job met expectations. Scheduling flexibility comes up too: one customer called late in the week needing the house ready for a weekend open house, and the company fit the job in on short notice, arriving as promised. All ten Google reviews on file, posted between May and July 2026, are five stars, and one specifically calls out the price as fair. This is a long-running local operation rather than a new entrant, and the repeated use of named, numbered teams in reviews suggests dedicated crews rather than whoever happens to be free. For a recurring house-cleaning arrangement or a one-time clean tied to a move or renovation, the pattern here points to a crew that shows up on schedule and pays attention to the details reviewers keep calling out.
“She works as the Office Manager at The Maids in North Andover.”
We are having an open house and need our house cleaned top to bottom. The open house was happening at the end of week. We were away so we called very late for the cleaning to happen this week. They fit us in. They showed up when they said they would ready to get the job done. The crew of three lead by Fraylenny (501). The house looks like no one lives here as ever surface is clean and the floor shines. I a very happy to recommend this service. I'm a very happy customer with a very clean house.
There was so many things I do in a day more in a week. I could never do all of these things at my age without the help of The Maids their lifesavers they do a beautiful job the house sparkles it’s clean. You can literally smell the difference when you come in the door they never complain. They just clean how fantastic.
The Maids have been cleaning our house for 5+ years and they have always done an excellent job.
Team 603 cleaned our home after we had painting and carpet installed, prior to moving in. They did a fantastic job. Very detailed and thorough. Will definitely continue to use The Maids on a regular basis.
Team 604 always arrives as scheduled and with smiles. They ask for clarification as needed and follow through. They do an amazing job and always ask for me to do a walkthrough before they leave to make sure everything is to my satisfaction. The office is very accommodating with scheduling and any changes! Thank you for the great service!
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1 change recorded — last scanned Sep 19, 2026.
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