National chain · North Andover, MANational chain · 60 Ashland St, North Andover, MA 01845
Verified record
The Maids in North Andover cleans homes from an office at 60 Ashland St. The Better Business Bureau records the company as started and incorporated in January 1995 — 31 years — filed under the alternate name J and M Professional Services, Inc., with ten employees. BBB lists John Caiati as owner and president, Dick Balmas as regional manager, Heather Oliveri as office manager and Nikole Ard as field manager; an Eagle-Tribune archive item from 2009 also named Oliveri as the office manager there. What homeowners describe most consistently is a team model. Reviewers refer to their cleaners by crew number — Team 601, Team 603, Team 604 — and to individual leads by name, including Ana on Team 603 and a lead named Fraylenny on a three-person crew. Several say the same team returns each visit, and one customer wrote in May 2026 that the company had been cleaning their house for more than five years. The praise is granular rather than general: dusting into corners and hard-to-reach places, hardwood floors washed and finished with Bona, and floors and surfaces left visibly clean. One homeowner hired the crew after painting and carpet installation, before moving in, and called the result detailed and thorough. Another, away from home and calling late in the week before an open house, said the company fit them in and arrived when promised. Reviewers also describe a routine of being asked to walk through the house before the team leaves, and an office that accommodates schedule changes. Two things are worth confirming before booking. The company is not BBB accredited, and BBB has issued no letter grade at all, saying it does not have sufficient information to rate the business — a gap in BBB's file rather than a finding against the work. And the business trades as The Maids while BBB files it under the corporate name J and M Professional Services, Inc., so paperwork may not carry the name on the van. For a homeowner around North Andover wanting recurring cleaning with a named, repeating crew — or a one-off deep clean before a move or a showing — the recent record is uniformly positive, though all of it currently sits on a single review platform. Ask which team you will be assigned and whether that assignment stays fixed.
“She works as the Office Manager at The Maids in North Andover.”
We are having an open house and need our house cleaned top to bottom. The open house was happening at the end of week. We were away so we called very late for the cleaning to happen this week. They fit us in. They showed up when they said they would ready to get the job done. The crew of three lead by Fraylenny (501). The house looks like no one lives here as ever surface is clean and the floor shines. I a very happy to recommend this service. I'm a very happy customer with a very clean house.
There was so many things I do in a day more in a week. I could never do all of these things at my age without the help of The Maids their lifesavers they do a beautiful job the house sparkles it’s clean. You can literally smell the difference when you come in the door they never complain. They just clean how fantastic.
The Maids have been cleaning our house for 5+ years and they have always done an excellent job.
Team 603 cleaned our home after we had painting and carpet installed, prior to moving in. They did a fantastic job. Very detailed and thorough. Will definitely continue to use The Maids on a regular basis.
Team 604 always arrives as scheduled and with smiles. They ask for clarification as needed and follow through. They do an amazing job and always ask for me to do a walkthrough before they leave to make sure everything is to my satisfaction. The office is very accommodating with scheduling and any changes! Thank you for the great service!
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Added 10 new comments, established rating 3.9