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Verified record
License not state-verified. We could not confirm a current registration in the state registry. Insurance is self-reported.
- A+ BBB ratingAccredited business
- 8 reviews in the last 6 monthsNo negatives
- 19 work photos
Highlights
- Long-term team continuity — some clients keep the same crew for 10-15 years
- Consistent thoroughness — reviewers across several different teams report spotless results
- Franchise track record — multiple Best of Boston and Franchise of the Year wins
The Maids North Shore, a franchise of The Maids International run locally as Donnelly Service Group under president Matt Donnelly, sends four-person cleaning teams to homes across the North Shore and Greater Boston — and several reviewers have stuck with the same team for a decade or more. A June 2026 review said the same team, #209 with María Guillén, has cleaned their house for almost 15 years, working around a cat and a work-from-home schedule. Team continuity comes up again and again. A May 2026 review said Dina and Team 103 in Newton have cleaned their condo for more than 10 years and are careful around a cat named Maggie. Other 2026 reviews name Josefa's team, Anna's team, Axely's team, and Maura's team, each praised for thoroughness and friendliness, and a May 2026 review described a gifted cleaning from Ana P.'s team that left the kitchen mopped and organized and the bathrooms spotless. The local operation has run since 1995 as Donnelly Service Group and became employee-owned through an ESOP transition in 2020. It holds a Better Business Bureau A+ rating, and the company says Boston Magazine has named it a Best of Boston winner 11 times, with The Maids International naming it Franchise of the Year in 2008, 2015, and 2016. For recurring or one-time house cleaning across the North Shore, this is a long-established, franchise-backed operation with real staff continuity — since teams are assigned by number, it's worth asking to keep the same crew if a particular team's approach works well for your home.
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