Viviane's Cleaning & Restoration Inc

The jobs customers remember Viviane's for are not the weekly tidy-ups. A 2022 reviewer described a grandmother's house after twenty years of hoarding, cleaned top to bottom until it looked brand new. Another, writing in March 2022, had a condo with a sewage leak, mold and clutter — and recounted that Marcus took the customer's pet birds to the vet and kept them at his own house while mold fumes cleared, then replaced the toilet and the linens before the owner came home from rehab. The company is run from Wakefield by Marcus and Vivian, who say they started it as a house cleaning service for their family and have provided maid service since 2002. Alongside the regular and deep cleaning, they list water damage restoration, mold remediation, post-construction cleanup and hoarding cleanouts across Essex and Middlesex counties. On Google the page carries 4.8 stars from 24 ratings, and the seven written accounts run 2022 through early 2025. The theme across them is scale of mess rather than routine housekeeping: a long-term hospital patient's apartment cleaned and organised, a basement job in 2024 where the crew also replaced a few dead light bulbs at no extra charge, and a February 2025 clearing that included mold abatement. Speed shows up too — a 2022 customer wrote that they were scheduled the same day they called. Two things are worth pinning down before booking. The A+ Better Business Bureau rating shown here comes from the company's own website, so ask them for the BBB file if that matters to you. And by the owners' own account the water damage restoration side became a separate business that Marcus runs alongside this one — if you are calling about a flood or a burst pipe rather than a clean, ask which entity is doing the work and who is on the contract. This is the call for a house that needs rescuing — after a hoard, a leak, a long absence, a renovation — more than for a standing weekly clean, though they do that too. Get the scope and the price in writing, and confirm which company is signing for any restoration work.