The Sullivan Company, Inc.

Thirty homeowner reviews stretching from 2013 to this year make The Sullivan Company one of the longer-documented remodeling outfits in Newton — and the pattern in them is unusually consistent: people call this company for doors, carpentry repairs and awkward one-off problems, and most of them come away pleased. Angi and HomeAdvisor both publish a 4.5 average from 86 ratings, Thumbtack shows 4.9 from 7, and the Better Business Bureau grades the company A+. The most recent account, posted in May 2026, describes prompt, clear communication and craftsmanship that "exceeded my expectations." The specifics that recur are small-to-mid repair and carpentry jobs done properly. A reviewer writing in February 2025 said a carpenter named Mark got a hundred-year-old door handle and lock working again. In September 2025 a homeowner had an Andersen storm door replaced and called the crew responsive and detail-oriented. A December 2024 client described an unusual job — replacing the polycarbonate roof of a sunroom whose manufacturer had gone out of business — and said the company researched and sourced the parts, installed on schedule, and left no leaks. Writing in August 2023, a condo owner in an old building explained they had hired the firm repeatedly over several years for both small repairs and two larger renovations, on time and on budget each time. Responsiveness comes up often: a 2015 reviewer called on a Friday, got a callback Monday morning and a technician Tuesday, with no upsell. Two accounts pull the other way, and both are worth raising. In January 2025 a homeowner wrote that a job estimated at a week ran two months, that the schedule was inconsistent, that the doors had to be prompted for painting, and that a screen-door knob came off and an office door was improperly installed afterwards. Further back, a customer writing in 2016 and updating in July 2017 said an ice-dam and skylight repair costing over $12,000 dragged from October 2015 to June 2016 with work redone repeatedly, and that they sued the company in small claims court and won. A 2014 reviewer separately flagged repeated delays and poor communication about the timeline, while noting the tradesman himself was competent. Much of the written record is older — fifteen of the thirty accounts predate 2021 — so the long history is real but the recent volume is thin. This is a sensible call for door, carpentry, gutter and repair work, and for homeowners who want a firm that will come back for small jobs. On a larger project, get the schedule and the scope of painting and finish work written into the contract before you sign.