Thonus North Plumbing, Heating & Air Conditioning

A customer without hot water called Thonus North on a Thursday and initially faced a Monday appointment. In a July 2025 Google review, they said Mike fitted them in on Friday afternoon, and Cameron and Dylan completed the repair within two hours while explaining the work. The customer described relying on the business since 2009, first with original owner Len and later with Mike and his crew. Thonus North is based in Harwich. The company says Michael Grillo operates the business and that it has served Cape Cod since 2009, providing plumbing, heating and air-conditioning installation, repair and maintenance for Lower Cape homeowners, including off-hours emergency calls. Google lists a 4.8-star average from 82 ratings, and BBB gives the company an A+ grade. Several dated customer accounts describe specific repairs and installations. In January 2026, a customer with inconsistent heat said Cam arrived on time within two days and found a clogged condensation trap and carbon buildup on the jet burners. An August 2025 reviewer described Cameron installing a chair-height toilet, protecting the floor with drop cloths, leaving no mess and patiently answering questions. In a July 2025 review, a Centerville homeowner said Mike had installed air conditioning, supplied irrigation, moved gas lines and handled plumbing for two bathrooms during renovation work after their 2022 home purchase. Another customer, writing in June 2025, reported a same-day Saturday repair of a kitchen disposal. An April 2025 reviewer said the crew responded quickly when their boiler quit and replaced it at a reasonable cost. The complaints deserve equal clarity. A July 2026 customer said they would not use the company again after being charged extra during a service call; they attributed the charge to their husband asking why a filter had been missing from the original installation. In July 2023, another reviewer alleged subpar work, installation of used equipment and poor responsiveness concerning a 2019 Hyannis job. They also said Mr. Grillo called them a liar in an email about repairs made by a subsequent contractor. A separate March 2023 reviewer described ownership behavior that felt threatening, a missing update after an attempted fix and police involvement before an invoice was paid within 12 days.