JM Pazakis, Inc.

JM Pazakis, Inc. runs plumbing and HVAC crews out of 447 Old Chatham Road in South Dennis, led by owner James Pazakis, who holds the company's registry-verified active Massachusetts master plumber license (15030-PL-M). The company is BBB-accredited with an A+ grade, and its Google review history — 5.0★ across 57 ratings on its main profile — runs back through nearly two decades of mid-Cape work; one customer wrote in February 2026 that the company has maintained their heating and plumbing for almost nineteen years. Emergency response is the through-line in what customers describe. A weekend plumbing emergency was resolved within two hours before flooding set in. When one homeowner's HVAC died on July 4th weekend during a heat stretch, dozens of companies didn't answer or turned away non-customers — James took the call. An elderly woman living alone woke to no heat and had a serviceman at her door in under an hour. Frozen baseboard pipes, a broken water heater diagnosed, quoted and replaced within hours of the call — the same story repeats across seasons. Mini-splits are the signature install: a whole-antique-house-and-garage system in 2023, a West Dennis shop unit finished on schedule in July 2026, and an oil-to-gas combi-boiler conversion where the crew came back to iron out hot-water delivery. Reviewers also name the office staff — Laura and Melissa — for scheduling and communication as often as they name the technicians, and several describe the company opening and closing their summer places each year. The record carries one sharp exception: an August 2024 reviewer alleged a $600 charge to search the internet for a part, property damage found after the crew's visits, and a canceled appointment — an account far outside the pattern but specific enough to note. For everyone else the ask-abouts are small: book early in peak season, since the emergency calendar clearly fills. For plumbing, heating or a mini-split on the mid-Cape, this is one of the strongest review records in the book — get the quote in writing and expect them when they say.