Tile Excellence

Tile Excellence has been working out of 48 Linwood St in Medford since 1986 — a tile specialist, not a general remodeler, according to its BBB file, which lists Chris Lawson as President and Lam Nguyen as Owner. The company's own marketing describes the same narrow focus everywhere it turns up online: tile installation and repair, plus hardwood installation and repair, with custom tile work called out specifically for bathrooms and kitchens. On Google, the business holds a 4.8 out of 5 across 20 ratings, and one directory profile sums it up as reasonably priced, with careful, detail-oriented work. The wider review history — eight reviews spread across five different sites — runs from 2021 to 2023 and leans strongly positive throughout, though nothing on file is more recent than that, so treat it as a read on their track record rather than a live pulse on current jobs. A few things are worth sorting out before booking. The company carries an A+ Better Business Bureau grade but has never pursued formal BBB Accreditation. More notably, who you'd actually be dealing with isn't entirely consistent across the record: BBB names Lam Nguyen as the owner working out of Medford, while a LinkedIn profile from earlier this year identifies Chris Lawson as the owner of "Tile Excellence Inc," based in Gloucester rather than Medford — and Houzz lists the same business name under Gloucester too. None of that necessarily means anything is wrong, but it's worth a quick phone call to clear up who's running the job and where the crew is actually based before scheduling anything. For straightforward tile work — a floor, a backsplash, custom bath or kitchen tile — Tile Excellence has the kind of multi-decade history that's hard to fake. Ask for a couple of recent references given the review gap, and settle the ownership question up front.