TMK Remodeling

TMK Remodeling is Ted Kelley's North Andover design-build shop, and for a stretch of years the record here is about as strong as this kind of review set gets: 13 Houzz reviews between 2013 and 2016 average 4.9 stars, and read one after another, they tell a consistent story — organized, communicative, on schedule, and unafraid to pull a permit rather than skip it. Homeowners kept describing full kitchen and bathroom remodels in aging homes, several of them multi-project relationships where one good bathroom job led to a kitchen the following year. A 2016 reviewer specifically praised Ted for showing up when he said he would and pulling the proper permits along the way; a 2013 review described TMK negotiating a free, higher-quality shower door with the manufacturer after the originally specified one failed, with no extra cost to the homeowner; others mention vetted subcontractors, clean job sites, and staying on budget across projects ranging from a garage renovation with custom cabinetry to a vintage 1900 bathroom expansion. One of the 13 reviews is worth reading differently than the rest — it's from a professional interior designer who refers clients to Ted, not a homeowner who hired him directly, though her account of his pricing and scheduling discipline echoes what the actual customers say. Two things are worth knowing before calling. First, every one of those reviews is now nine to thirteen years old, and there's no more recent customer feedback on file anywhere — BBB and BuildZoom both show zero reviews for the business, so the 4.9★ record lives entirely on Houzz's older pages. Second, BuildZoom reports that TMK's Massachusetts contractor license (#165887) is currently inactive, with an April 2022 expiration date, and that the state's Consumer Affairs and Business Regulation site showed the license status as at one point cancelled when it last checked; BBB's own profile likewise carries an alert filed under licensing, pointing to the state's building regulations board. Houzz separately lists a different, self-described credential (CSL and HIC registration, license #105086) that appears to be a related but distinct number rather than a contradiction. Given the gap between an excellent but dated review history and an unresolved licensing question, confirming current registration directly before signing anything is worth the extra call.