Local business · Pepperell, MALocal business · 82 Hollis St, Pepperell, MA 01463
Verified record
Townline HVAC Inc is a heating and cooling company; on the Better Business Bureau, the company says it offers residential and light commercial heating, ventilation and air conditioning services. Its Better Business Bureau grade is A+. A 2026 customer said Townline HVAC did the install on their new home in 2020. That 2026 customer wrote that Skip came out on a Friday, diagnosed an airflow problem to the second floor and came back the next morning to replace an electronic damper for zone 2. The same 2026 reviewer said Skip honored his work after they had lived in the home for 5 years. A 2025 customer said Skip installed a furnace and AC unit on their new construction house, and that they hired him again to install heat in the basement for a reasonable price. A 2022 customer said one of two heat pumps they had installed stopped working after about 6 months, while still under warranty. That 2022 customer wrote that they tried many times to get it resolved and were directed to the manufacturer.
Townline HVAC did the install on my new home in 2020. Noticed an issue with airflow to the 2nd floor that needed to be addressed recently. Skip came out on a Friday, diagnosed the problem and came back the next morning to replace an electronic damper for zone 2. Instantly fixed the problem. He honored his work after I had lived in the home for 5 years. Doesn’t get better than that!
Skip installed furnace AC unit on my new construction house and it’s been great! Very energy efficient. We hired him again to install heat in the basement for an reasonable price.
We had 2 heat pumps installed after about 6 months one stopped working. Reached out for service as it was still under warranty. If we were able to get a hold of anyone it was useless, can't help. Tried many time to get this resolved. Were directed to the manufacturer. Spent lots of money on these units and cannot get service. Stay away from this company.
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2 changes recorded — last scanned Sep 22, 2026.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Townline HVAC Inc. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$5,000 – $11,400
Typical HVAC project around $8,200
Heat pump installs4.9
HVAC line flushing4.4
Replacement part quoted instead of a whole new system4.0
Hot tub fixed in one visit with the likely parts on hand4.0
State-verified HVAC licenseNot yet rated
Boiler repair3.0
Valves, shower base, tidy cleanup3.8
State-verified HVAC license3.0
