Ultimate Hardwood Floors

Ultimate Hardwood Floors is a one-crew hardwood specialty shop in Methuen run by Steven Ward, and the record behind it runs unusually deep — 21 reviews on Google and Angi stretching back to 2012, with an Angi profile that lists 17 years of experience and an Approved badge. What repeats across more than a decade of reviews is precision repair work. In a 2024 Angi review, a customer described two separate basement leaks that ruined a finished floor; Ward's crew replaced the damaged sections and added safeguards against future water damage. In a 2014 review, a homeowner said Ward repaired a floor with big pieces of missing wood by pulling matching boards from a closet, calling the result undetectable, and a 2012 review described the same fix after steam radiators were removed and left holes in the floor. Multiple reviews going back to 2013 mention Ward being upfront about pricing with no hidden costs, and calling ahead when running late. There's one dated exception to an otherwise consistent record: in a 2018 review, a customer described the crew arriving 3.5 hours late on the first day because a truck wasn't registered, and the job stretching past the three days originally planned once Ward was traveling one weekend — though the same review said the crew was pleasant and the floors "look fine," with only some unevenness noticed in a couple of spots. Angi's own profile calls this out directly, describing "mostly strong praise for refinishing work with one 3.5-star review citing scheduling and lateness problems." Beyond that single review, the record is close to uniformly positive across more than a decade: Google shows a 5★ average (a small sample of 3 ratings) and Angi shows 4.8★ across 18. The work described covers refinishing, board repair, and full hardwood installation, including a kitchen floor and multi-room refinishing jobs. For hardwood refinishing or repair in the Methuen area, this is a long-tenured, hands-on operation with a specific, well-documented track record — worth a direct conversation about current scheduling given how the one lateness complaint played out.