Ultimate Hardwood Floors

Holes in the floor where the steam radiators had been: in a 2012 review, a homeowner says Ultimate Hardwood Floors' answer was to take matching boards from a closet and set them into the damaged spots, finished within a day. Repair work like that runs through what people have written about this Methuen shop. Steven Ward — Steve, to most of the customers who write about him — runs it. A 2014 reviewer with a difficult floor whose wood had big pieces missing said he was able to repair it, and called the pricing more than fair for the amount of work involved. A 2013 customer described several creative solutions for areas that needed repair and patching. Refinishing is the other half. In a 2014 review, a homeowner had a wooden kitchen floor installed and five other rooms refinished and polished. A 2019 customer brought Steve in before they had even closed on a house, to pull the carpet out of a couple of rooms and refinish the hardwood underneath. Three customers within two weeks of March 2024 wrote about restored floors, living-room floors redone, and a job finished on time with questions answered along the way. An April 2024 review covers a finished basement floor ruined by two separate leaks — the floor replaced, with safeguards against water added at the same time. One account is not like the others. In May 2018, a customer wrote that the crew was three and a half hours late on the first day because the truck wasn't registered, and credited Eric with starting earlier on the following days so they didn't have to stick around. The company's Angi profile, which carries an Angi Approved badge and a 4.8 rating across 18 reviews, flags the same scheduling complaint. The written accounts run from 2012 to 2024, and they line up on the same points: punctual, with a call if the crew was running late, according to a 2013 reviewer; cleaned up at the end, in 2012 and 2014 reviews; and priced better than expected — "the price is the best and the results are even better", as a 2015 customer put it, with a 2019 homeowner calling the quote hard to refuse. For hardwood with damaged sections you would rather patch than pull up, or carpet hiding floors you want brought back, this is a small owner-run shop with a long paper trail in exactly that work. Ask Steve for a firm start time for day one, and have him walk you through how he plans to handle the damaged boards before the crew arrives.