Verified record
Ultra Services — doing business as USI — is a commercial and industrial HVAC contractor based in Billerica, self-reporting a 1992 start under co-founders Darryll Farinha and Francis J. Penney and describing 34 years serving the Boston and New England area with installation, preventative maintenance, and 24/7 emergency HVAC work. The company carries a Better Business Bureau A+ rating, and BuildZoom's directory tracks a long commercial footprint: 17 building permits recorded since 2010 and a 95 profile score, alongside 41 projects logged through the Procore Construction Network — the kind of paper trail typical of a shop that gets hired through facilities managers and general contractors rather than homeowner searches. The handful of Google reviews on file are uniformly positive. In a December 2025 review, a nonprofit customer working under budget constraints called USI "one of the best HVAC companies" they had worked with, praising skilled, efficient technicians and responsive office staff. Another reviewer that same month, with a background in commercial real estate and facilities management, described a "no nonsense approach" to solving problems on service calls. A March 2024 review simply called the staff friendly and knowledgeable. One thing worth confirming directly: BuildZoom lists an active Massachusetts sheet metal business license for the company, expiring in February 2026, but says plainly that it hasn't independently verified that listing. For a property manager or building owner near Billerica needing HVAC installation, routine maintenance, or an after-hours repair, USI's commercial track record and clean BBB file are reassuring — just verify current licensing and scope of work when you call.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Ultra Services. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$5,000 – $11,400
Typical HVAC project around $8,200
USI is by far one of the best HVAC companies I’ve worked with. Their technicians are skilled, professional and work efficiently as a team. From the office staff to leadership, they handle every issue promptly and with care. As a nonprofit with budget constraints, we truly appreciate their flexibility and understanding. USI’s commitment to building strong relationships makes them a trusted partner. Highly recommend!
Over the years in my career in commercial real estate, construction and facilities management I have had the opportunity to work closely with USI. They have a great no nonsense approach in most everything they do. Whether solving a problem on a service call or finding innovative approaches on larger projects they seem to always give it their all. From the service technicians, sales/engineering team, office staff and management their knowledge and desire to do the right thing stands out. When it comes to customer-service USI gets it!
Fantastic company with friendly and very knowledgeable staff!
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2 changes recorded — last scanned Sep 8, 2026.
Prompt arrival4.9
Same-day emergency response4.6
Prompt response4.6
Licensed HVAC contractorNot yet rated