Verified record
A 2025 customer said they ripped up carpeting and had new floors installed and old ones refinished by Jason and Phong in their 1910 home, and that Jason answered questions throughout the process and sent photos of the progress while they were out of the house. W R Collins Hardwood Flooring holds 5.0 stars from 24 ratings on both Angi and HomeAdvisor, and 4.7 stars from 12 ratings on Google. A 2010 customer said Bill and Jay installed entryway flooring that had to match the 100 year old flooring it replaced, and inlaid a diamond into it by hand. A 2012 customer said Bill offered to patch the unrepairable areas of their old floors with a few pieces of the same wood he had, then sand and refinish it all, and that they also had him install new hardwood in two rooms. A 2012 customer said the company finished in the time frame promised and performed a repair not in the original estimate at no extra charge. A 2014 customer said Bill and Jay finished more than a week before they had originally said they would, with zero dust in the house after the sanding. A 2011 customer said Bill came out to give an estimate within a few days, but his schedule was quite full, so the work waited a few months. A 2011 customer said that when they noticed one small nick in the floor, Bill came back within a week and fixed it.
“Castine Movers of Athol, and W.R. Collins Hardwood Flooring of Gardner.”
“W.R. Collins Hardwood Floor Co.; 65 NASHUA, NH – William R. Collins Jr., age 65, a well known area construction tradesman, died unexpectedly on Monday, February 10, at Southern N.H. Medical Center, from complications of the Flu and pneumonia.”
Jason and Phong did an incredible job with our floors! We ripped up carpeting and had some new floors installed as well as old ones refinished. Jason was incredibly communicative and answered all of my questions as they came throughout the process. He sent photos of the progress while we were out of the house. It has made of 1910 home feel more authentic!
The place looks great! It's absolutely beautiful. Bill & Jay do top quality work and a reasonable price. The patch job was phenomenal and there was zero dust in the house after all that sanding. Zero. Very impressive. And talk about punctual, they finished the job more than a week before they had originally said they would! We could not be more pleased with our new floor!
Bill and Jason are total experts at repair, installing and finishing (on time). Very friendly and a pleasure to work with. Showed up on schedule all 4 days and beautiful work!
WR Collins did an excellent job on our house. We found the company through Angies list and they did exactly what we were looking for. We have a two story house and they laid new floors upstairs and refinished floors downstairs while replacing the floors in the living room. I am extremely happy with their work and everyone had a great attitude on the job site. The work was done efficiently. I would recommend them to anybody and if I need work in the future I will be calling them again.
We used W R collins hardwood floor in a kitchen re-do that we did about 2 years ago. They were an outstanding contractor then, and I'm happy to say that they once again provided top quality work and service with our latest rehab project. A previous owner of our house had taken what was once two bedrooms and turned them into one long bedroom. In doing so, they laid some new hardwood flooring in the places where closets and original walls had divided the two rooms. Because of how this was done, there were obvious seams visible where the two different floors came together. We decided to bring the house back to more of its original footprint by separating the one long room back into two to create a bedroom and a dressing room / home office. When it came to the floors, we knew right away that we wanted to hire Bill Collins again based on our outstanding prior experience with him and his company. Bill Collins came out promptly to look the job over. It was a little complicated in that the original floors in what was to become the bedroom had a herringbone pattern that we really liked. Because of the age of the house, there were gaps between the boards here and there and even a few nicks. We really didn't mind the look of the old floors and weren't ready to do all the flooring over again so we decided just to refinish them. However, they were butted up against newer flooring (of a different width), and in on section, both the old and new floors needed some patching to eliminate an unsightly seam between the two floors.. Bill and Jason were able to use new material and patch the floors so that the original floor pattern was unbroken and so that the new and old floors blended in perfectly. I know its hard to visualize without pictures, but take my word for it, they did a great job. They also made sure to install the new boards so that the ends would be covered by the wall baseboard, completely masking the patch. When it came time for them to refinish the floors, they worked with us closely to fit our schedule, working directly with our other subs to coordinate efforts, and even giving us a heads-up when a blizzard threatened the completion date - BIll called ahead of time to tell me that he was concerned that the weather might prevent them from coming, and then recommended schedule changes that would work for both him and our other subs. Sure enough, the blizzard came, but thanks to Bill's pro-active thinking, we still hit our schedule. And of course, the floors looked great when they were finished. They also do a good job putting up plastic to keep the dust to a minimum in the rest of the house, and are careful not to track dust through the house as they bring equipment in and out. I thought that Bill's price was very fair considering the quality of his work, his flexibility and the concern he has for his customers. We expected that he would do a great job based on our previous work with him, and he did not disappoint. From our experiences with him, I highly recommend that if you are considering any hardwood floor work (from installation to refinishing), you should definitely consider having Collins Hardwood Flooring come and give you a quote.
Specializes in
Also offers
Service area
1 change recorded — last scanned Oct 9, 2026.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from W R Collins Hardwood Flooring. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$6,000 – $9,600
Typical flooring project around $7,800
Languages
Languages
Ownership
Certified attributes are verified against the public registry. Others are the business's own statement.
Ownership
Certified attributes are verified against the public registry. Others are the business's own statement.
Custom fireplace mantels and surrounds4.9
Refinished 35-year-old maple shaker cabinets4.7
Total kitchen renovation a customer called a showcase4.7
Basement flood repair completed while owners traveled3.2
Concrete floor polishing4.2