Verified record
Wallace Water Heater is a Quincy, Massachusetts plumbing outfit that describes itself on Thumbtack as family-owned, run by a plumber customers refer to simply as Chris. The reviews on file describe ordinary homeowner calls β a stopped-up toilet, a dead water heater, a garbage disposal swap β rather than large jobs. The most detailed account, from a 2023 review, described a water heater replacement: Chris's team responded right away, showed up on time, and quoted three price options that came in cheaper and faster than competing companies. That same pattern β walking the customer through the work and offering more than one price option β showed up across the other reviews too. In a 2018 review, one customer said the final bill came in at half the amount originally quoted once the real cause of a clogged toilet turned out to be simpler than first thought. All five reviews on file are five stars, and Thumbtack's own tally agrees: 5.0 from 7 ratings. The written record runs from December 2018 to December 2023. Thumbtack's listing puts the business at 16 years, two employees, and lists drain repair, toilet work, faucet and garbage disposal installation alongside water heaters. BuildZoom lists a Massachusetts plumbing license under the business's name, but its own two records disagree on the details β one shows an expiration in 2016, the other in 2026 β so the number is worth confirming directly with the state. For a straightforward water heater replacement or an everyday plumbing repair in Quincy, the reviews on file back Wallace Water Heater up; just check that license number before booking.
Typical Greater Boston range for this kind of work, from regional averages β not a quote from Wallace Water Heater. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$5,000 β $11,400
Typical HVAC project around $8,200
Chis and the Wallace Team provided outstanding customer service. They were highly responsive, professional, addressed all my questions, provided great insights and delivered top quality service at a very reasonable price. Will definitely be using Chris and the Wallace Team in the future. Thank You Chris
Chris was extremely professional and got the work done very quickly. Took his time to explain all the work. Provided multiple price options and was competitively priced.
The Wallace team responded right away, arrived at the agreed upon time, provided a quote for 3 different options. The quote was significantly cheaper than the other companies that we spoke with and the response time was way faster! They replaced our water heater and did a fantastic job. It's also great that they are a family owned company. I would definitely hire them again. Really nice guys.
Chris was very professional and knowledgable; and completed the repair in a timely manner.
Chris was the one that came, he was very professional and knowledgable about why the clog might have occurred. Solved the problem promptly, and charged me half of what he asked for initially. Will I recommend their service to others? Yes! Will I use him again? Oh yes! As a mater of fact, I've already scheduled another job with him for tomorrow, in another tenant's apartment. Great job Chris!
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Certified attributes are verified against the public registry. Others are the business's own statement.
1 change recorded β last scanned Sep 17, 2026.
Transparent diagnostics5.0
Broad plumbing and HVAC range5.0
Repeat, years-long customers5.0
Water heater and boiler installs5.0
Decades-long customers5.0