Waltham Pest Services - Pest Control & Exterminator, Natick, MA

Waltham Pest Services dates itself to 1893, when it says it began as the Waltham Chemical Company; 130 years on, it still calls itself New England's original pest control company. From Natick it handles homes and commercial buildings across seven northeastern states — general pest, termite, bed bug and mosquito work — and says it keeps Board Certified Entomologists on staff. Customers name their technician far more often than the company. Anthony M. alone is thanked by name in twenty-two separate June 2026 reviews, most a line or two from people mentioning their unit or their building. In another June 2026 review, Ken topped up mouse-trap bait after a semi-annual visit and spotted an exterior wasp nest the homeowner hadn't noticed, clearing it the same day; a customer that same month asked whether they could request him for their annual inspection. The rodent jobs get described in the most detail. A June 2026 reviewer said the crew checked everywhere and filled every space a mouse might get through, explaining each step. In May 2026, a reviewer said Brad Carter cleared an infestation in their building quickly, with results they saw right away. Not everyone has had that experience. A June 2026 reviewer said service quality dropped rapidly, with wasps back a few days after treatment and customer service they called terrible. In a July 2025 review, a customer of several years said calls got switched to a customer service line nobody answered. A January 2025 reviewer said two rounds of mouse work in Watertown made no difference. Two more, writing in 2024 and 2023, described being pushed toward a service contract — one had called about a dead-animal smell in a wall, the other about bees — and a 2022 customer on an annual carpenter-ant plan said ants and flies were still frequent after a year. Its Google rating is 4.6 across 179 ratings. A reasonable call for a home or building that wants an ongoing program rather than a single visit, and the rodent exclusion work is what customers describe best. Before signing, get the plan's scope and callback terms in writing, ask what happens when the pests come back between visits, and get a direct number for the local branch rather than the central line.