Water Heaters America, Inc.

Water heaters are nearly the whole story at Water Heaters America, and customers keep describing the same thing: a call one day, hot water the next. The Williamsburg company says it serves western Massachusetts towns from Springfield and Holyoke to Northampton, Amherst and Pittsfield, and that it has 25 years of experience and guarantees its work for a year. Its Massachusetts plumber licence, #9633140-PL-PC, is active on the state registry. BBB accredits it with an A+. Google shows 4.9 stars from 81 ratings, and Angi and HomeAdvisor each show 4.9 from 52. Many reviews name Ben. In a December 2025 review, a customer with an emergency said the company came out right away, got them through the night, and was back early the next morning to install a new water heater. A February 2025 reviewer whose heater broke on move-in day said no other plumber returned the call. In a July 2025 Angi review, a customer said Ben tracked down an Energy Star Navien heater that earned $1,100 in rebates and tax credits, and added a condensate pump as part of the price. A March 2026 reviewer said an unexpected replacement needed several changes to meet current code and Ben knew just what to do; he and Nick were tidy and easy to talk to. In August 2026, a customer said Benjamin looked over the setup and laid out options, and a July 2026 reviewer said Ben gave an estimate from a phone call and photos. Beyond water heaters, a May 2024 Angi reviewer said Ben capped a propane line and removed a wall heater for exactly the quoted price.