West Mountain Construction

West Mountain Construction works out of 195A Ridgewood Avenue in Hyannis and is hired for whole-house remodeling on Cape Cod — bathrooms, basements, kitchens, siding, decks and additions. The company says it was founded in 2016, is family-owned, and is locally owned and operated by Jackeline and Marcelo, and that it has provided contracted services to Hanscom Air Force Base since 2015. Its Better Business Bureau profile lists Marcelo Barbosa as manager and carries an A+ grade, though the business is not BBB accredited. Many homeowners write about the company under the name WM Home Improvement. Across 39 reviews stretching from 2023 into 2026, the praise is consistent about the same handful of things. Bathrooms come up most: one homeowner described a full bathroom remodel plus drywall, painting, flooring and baseboard in two rooms finished in three days, and another wrote in 2025 that the crew handled the electrician directly and left the site clean every day. Basement work is the second recurring theme — a 2025 reviewer's mother had a flooded basement fully renovated after the owner came out the next day to assess the damage. Exterior jobs show up too: clapboard, fascia and rake board replacement on a Brewster house in 2024, exterior painting with rotted-trim replacement, and one homeowner who said the company inspected their roof and told them it only needed a cleaning rather than a replacement. Speed of response is the other constant — several people describe an estimate within hours of calling, and daily text or FaceTime updates while the work was underway. A property manager wrote in 2023 that the company had worked across a 700-unit housing facility for more than four years. The picture changes sharply in the most recent months. Two detailed one-star accounts posted in 2026 describe the same failure: a project that stalled and then stopped. One homeowner wrote that work scheduled to finish May 28 fell four weeks behind, that a request for a recovery schedule went unanswered, that the crew left the job on June 16, and that approved cabinet drawings were not followed — with cabinets damaged during installation, waste water poured into landscaping and personal belongings broken. The second account alleges breach of contract, that required permits were never pulled, that an unlicensed plumber performed both plumbing and electrical work, and that the project was abandoned, leaving tens of thousands of dollars in repair costs and a family with a 10-month-old displaced for over three months. Both are customers' own accounts, not findings by any regulator. Both landed inside the last six months, against a Google average of 4.8 across 46 ratings built up over three years — the platform score and the newest firsthand reports point in different directions. They are a reasonable call for small and mid-sized interior and exterior work where the fast-response, daily-updates pattern shows up again and again. Before a large remodel, ask directly about permits pulled in your town, who holds the plumbing and electrical licenses on your job, what the contract says about schedule and abandonment, and ask for references from projects completed in the last six months.