Westbrook Oil

Westbrook Oil is a heating oil company whose website names a service area that includes Westbrook, Essex, Clinton, Madison, Guilford, Chester, Deep River and Groton. On its Better Business Bureau page, the company describes itself as providing residential and commercial heating oil services, including emergency delivery. A recent customer said Leicha, who helped them, was kind and professional. A customer wrote that every time they call, they ask to speak with Lei, who takes the time to answer their questions. A 2026 customer said Steve came out on an emergency call within 20 minutes and got their furnace working when they ran out of oil in single-digit temperatures, then called the next day to make sure everything was OK. A 2025 customer said the company had been delivering to them in Chester for a while. In a 2024 review, a customer said oil ordered on a Saturday, while the office was closed, was delivered Monday morning at 8:30. The company holds an A grade with the Better Business Bureau and is listed there as accredited. Its Google rating is 3.8 stars from 56 ratings. A 2025 customer described the woman who answered the phone as rude and gruff, and said an emergency delivery they had agreed to pay a fee for did not arrive the day they were promised. In a 2024 review, a customer said they ran out of oil both times the company handled their automatic delivery. A 2024 customer said the woman on the phone swore and yelled, and that the company called to demand a higher price than the one it listed on cash oil. A 2024 reviewer trying to order as a new customer said they were told they would be charged an emergency fee, and hung up. A 2026 customer said that when they called for a technician with the house at 45 degrees, they were told the company was busy with actual emergencies.