Wheaton Electrical Services Inc

A Waltham homeowner lost her internet on a Sunday morning and called an electrician she had never used before. The phone rang back inside ten minutes, and Paul talked her through the troubleshooting himself until one of his suggestions did the trick — no visit needed, she wrote in a December 2025 review. That is the call Wheaton Electrical Services keeps getting. The company has been in Waltham since Stephen Wheaton founded it in 1971, and it still describes itself as family-run and locally owned. Paul, whom a 2025 reviewer names as the owner, is who most customers deal with, backed by a crew people name individually: Tim, Grant, Steve, Nick, Rich. Its Massachusetts electrician licence, #7515, is active in the state registry, and its Better Business Bureau page is an A+ with accreditation. The emergency accounts are specific and they keep coming. In January 2026 a family whose house flooded from burst pipes was handed to Paul by their ServPro project manager; a January 2022 local news story describes him staying on site 36 hours straight after a different flood to get power restored. A 2025 customer had a pool electrical fault diagnosed and fixed on a Saturday. A 2024 one had Paul walk her father through an AC problem by phone at 7:30 on a Saturday morning, five minutes after she called. A SERVPRO employee wrote in 2022 that she reaches for this team routinely, both for emergencies and for rebuilds. Ordinary work lands the same way. A customer in March 2026 had hired someone else to upgrade a service panel and put in outside lighting, only to find the permit had never been pulled and the work was substandard; Wheaton, she wrote, got her out of the jam. Another that March dropped off a broken floor lamp and was called back in under five minutes because Tim had already fixed it. The three low ratings are all about jobs that were not urgent. A September 2025 customer said two hardwired night lamps failed within months — one dead, the other stuck on and running hot — and that calls went unreturned until she said she would file a complaint. A March 2024 customer got a free consult on a baseboard heater and then never received the promised quote. A September 2021 one described a project talked over by email in July that was never started. For an electrical emergency around Waltham and Metro West, this is a shop that picks up the phone. For anything you are waiting on a quote for, get the scope and a date in writing and follow up — that is where every complaint here sits.