21st Century Pools & Spas

I brought in a broken valve for an old spa and Sherman recognized it immediately but a replacement had to be ordered. Hence, I had to leave my contact info. There was an emailed quote awaiting when I got home and an instant reply back when I said go ahead and order it. Very helpful and friendly staff.

Amazing group of people who were super friendly and made opening my pool a breeze. Andy and his assistant here very knowledgeable pointing out issues with my filter and showing me when was wrong or missing. They will be back to close the pool this year and I'll have them reopen again next year

Very disappointed with this company’s service. The crew opened our pool but failed to turn on a valve, which prevented proper water circulation and made it seem like the pool motor was malfunctioning. They also did not install the pool strainer, another important part of the opening process. After discovering these issues, we contacted the company, but they took no responsibility and offered no credit or resolution. We ended up having to identify and correct the problems ourselves. When hiring a pool company, customers expect trained technicians who ensure the system is operating properly before leaving. Unfortunately, our experience was unprofessional, frustrating, and did not reflect the level of service we paid for.

I want to give a huge thank you to DAN!!. He was very patient and knowledgeable. My pool is working great. Thank you thank you thank you!

I purchased a hot tub and an inground heated swimming pool from 21st Century, along with all the required accessories for each. I spent well over $60k and dealt mostly with the owner of the company, Brian. The last time I spoke to him (2 months ago) he promised to call me in “a week or two” about my inoperable pool cleaning vacuum, which he told me was just out of warranty after telling me that this had happened to other purchasers of the same product for whom he had been able to get warranty coverage for from the manufacturer. This was after a month of haggling and trips back and forth to their location to drop off and pick up the machine for him to supposedly repair it. I wish I could just say that my experience was just due to a poor quality product, but in four years dealing with this establishment, I can only say I deeply regret ever having anything to do with it. Our pool installation was completely botched and my backyard was ruined for at least a year after because they started the “August installation” on October 18th, and did not finish until the following Spring. If you deal with this company, be prepared to be lied to and disrespected, to deal with helpless employees who get undermined by their employer, and to feel guilty for being so stupid and trusting of people who will make you regret every single interaction with them. I even regret the single star I have to leave here in order to leave this review.