A&L Heating Cooling & Home Improvements

A&L Heating, Cooling & Home Improvements is a West Yarmouth HVAC contractor serving Cape Cod, hired for air conditioning and heating repair, installation and maintenance, including ductless mini-splits and heat pump conversions. Reviewers consistently name Luke as the hands-on owner who answers his own phone and texts, with a colleague, Alec, helping on larger installs; some customers describe using the company for 8 to 10 years. The strongest and most repeated theme across dozens of reviews spanning 2019 through 2026 is emergency responsiveness: customers describe reaching Luke on nights, weekends and holidays for a dead furnace or a failed AC during a heat wave, and getting a same-day or next-morning fix. Mini-split and heat pump installations draw specific, recurring praise for clean, on-time work and fair, upfront pricing with no hidden fees, and several reviewers say they came back for annual maintenance after an install. The record isn't spotless. A 2025 review describes a lawsuit after a disputed A/C installation for an elderly customer that ended in a settlement, and a small number of other reviews - one on BBB and one on Google - call the owner rude or unprofessional, including a claim of late-night emails. A 2025 review found the company's preference for text over phone calls hard to work with, and a 2023 review says a mini-split request was turned down and the call ended abruptly. Recent activity over the last six months, however, has been entirely positive. A&L is a reasonable call for Cape Cod homeowners who want fast emergency HVAC service and are comfortable communicating by text, especially for mini-split and heat pump work; anyone considering a larger installation may want to get the scope and price in writing given the one reported dispute.