Local business · Charlestown, MALocal business · 50 Terminal St, Charlestown, MA 02129, USA
Verified record
Typical Greater Boston range for this kind of work, from regional averages — not a quote from A F Ventolieri Plumbing & Heating. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$290 – $710
Typical plumbing job around $500
Water heaters are what people call A F Ventolieri for. Two customers wrote up replacements — one an emergency swap described in a 2023 review, where a client of many years said owner Chris Ventolieri stayed responsive and kept them informed while two technicians handled the job; the other, from 2022, praised a quote worked out from a photo and details of the old unit instead of a paid visit to look at it. The shop's Google average is 4.3 across seven ratings, and the written history behind it is short: four reviews spanning 2021 to 2026. The newest of those needs context before you weigh it. A one-star posted in June 2026 came from someone who never hired the company — they described watching one of its vehicles tailgating and changing lanes unsafely around 6:30 in the morning and decided that was enough to rule it out. It says nothing about the plumbing itself, but it is the only thing written about them this year. If you need a water heater replaced and want an owner who picks up the phone, they're a fair call. Just note that the praise on file is a few years old now — ask for a recent reference, and get the replacement quote in writing before the truck rolls.
Fortunately, I did not end up using this company, and based on what I witnessed this morning, I wouldn’t feel comfortable hiring them. At approximately 6:30 AM, the driver of this company vehicle was driving aggressively…tailgating other vehicles, weaving through traffic, and making unsafe lane changes. The behavior was concerning enough that it made me question the professionalism and judgment of the company. If this is how company vehicles are operated on public roads, I would be hesitant to trust them at my home or business. Please drive safely and represent your company responsibly.
I've been a client for many years. Most recently, our hot water heater failed and we needed emergency replacement. Chris Ventolieri (owner) was extremely responsive, and kept me informed at every step. The 2 technicians who did the job were great as well. Highly recommend.
The team did a water heater replacement for us. They were very professional, well organized and equipped, experienced and competent. They were able to quote based on info and a picture of the old heater. Their approach was straight forward, no BS (can't take that for granted when other plumbers charge you just to come see the place and give you a quote). Communication was good and the follow up with invoice was great. Very good experience, recommended !
Chris is the best in the city!
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Added 4 new comments, added 11 new photos, established rating 3.6
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