Verified record
Bill & Sons Plumbing & HVAC is a Charlestown plumbing company; its site lists drain, pipe and sewer cleaning and repair, water heater installation, water line and water main work, and 24/7 emergency service. It holds 5 stars from 5 Google ratings, and its three written reviews date from late August and early September 2026. Water heaters and drains are the jobs customers describe. A September 2026 customer said Sebastian replaced their water heater and hot water recirculation pump, corrected code issues from a previous install, and explained the cost of each part and the labor ahead of time. An August 2026 reviewer said Isaiah and Dillon handled a dead water heater, a faucet replacement and drainage problems in two sinks at a price the customer felt was fair. Another September 2026 customer described several visits over time, from replacing all the toilets and the water heater to a garbage disposal and drain clearing, and said they use the company's membership plan.
We had Sebastian replace our water heater and hot water recirculation pump for Bill & Sons Plumbing & Hvac, and the whole plumbing service went very smoothly. He updated the older setup, fixed the code issues from the previous install, and made sure everything was brought up to proper plumbing standards. We really appreciated his knowledge, honest recommendations, and clear pricing. He explained the cost of each part and the labor ahead of time, so there were no surprises. He showed up on time, worked efficiently, and handled the water heater installation with care. He also cleaned up the work area, hauled away the old unit, and took extra time to explain how the new system works and what was being done during the job. It was obvious he knows his trade well, and we felt confident in the quality of the plumbing work. We are very happy with the service and would gladly call again for any future plumbing repairs or installations.
Our go-to team for plumbing and drain services. We like supporting a family owned company, and their office staff and plumbers are professional, honest, and easy to work with. i usually work with Sebastian for estimates and scheduling, and sebastian is great about keeping me updated by email, voicemail, or text. When we first moved into our home, Isaiah and his crew helped us replace all the toilets and the water heater. We chose a higher coverage service option because it included a strong warranty and extra support. They also handled a problem left behind from the old toilet install and got everything corrected the right way. The whole plumbing setup worked much better after that. Later, Michael helped with a kitchen faucet repair and an outdoor hose bib issue. michael did an excellent job because he found a hidden plumbing problem from an earlier install and fixed that too. He also explained how to help prevent future water damage, which we really appreciated. Most recently, Sebastian helped with a new garbage disposal, replacing the anode rod in the water heater, and clearing the drains. everything went smoothly, and the work was done efficiently and cleanly. We plan to contact them again for more bathroom plumbing work, including a few upgrades and maintenance items. We have had consistently good service, quick communication, and solid workmanship from this plumbing team. Their membership plan is also worth it because it makes routine plumbing maintenance easy to keep up with, and it includes discounts and added service benefits. nothing beats the peace of mind of knowing that when a plumbing issue comes up, we can call and get help fast.
What an outstanding experience with Bill & Sons Plumbing & Hvac. I called the office and spoke with Sebastian, who was kind, helpful, and truly cared about our plumbing issues. Our water heater had stopped working, one faucet needed to be replaced, and we had drainage problems in two different sinks. Isaiah and Dillon came out, were polite and very professional, and explained the repairs in a clear simple way. They handled the water heater, faucet replacement, and drain work quickly and efficiently, and they made sure everything was flowing and working properly before leaving. With the amount of plumbing work that needed to be done, the price felt fair and reasonable. I highly recommend their plumbing service and would gladly use them again.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Bill & Sons Plumbing & HVAC. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$5,000 – $11,400
Typical HVAC project around $8,200
Specializes in
Also offers
Service area
Languages
1 change recorded — last scanned Sep 9, 2026.
Transparent diagnostics5.0
Broad plumbing and HVAC range5.0
Repeat, years-long customers5.0
Water heater and boiler installs5.0
Two AC technicians out within a few hours5.0