Addario's Services is a family-operated plumbing, heating, cooling, and electrical contractor based in Wilmington, Massachusetts, serving Peabody and dozens of communities across Massachusetts, plus parts of New Hampshire and Maine. The company says it was founded in 1998 by Steven J. Addario, Jr., continuing a family name that traces back to his grandfather, Carmen Addario; older news mentions from 2011 to 2017 place an Addario-named plumbing and heating company in the Lynn and Woburn area, consistent with a long-running regional presence under the same family name.
The written record — 38 reviews across Angi, Thumbtack, and other platforms — is large and mostly positive, with a clear pattern of fast, responsive service for urgent jobs. Several 2025 reviews describe technicians (Luiz, Dave, Tim, Josh, and others by name) arriving within 30 minutes on holiday weekends to fix a broken spigot or a main water line leak, explaining the work clearly, and cleaning up afterward. One late-2025 review described a furnace replacement completed in a single day, with four trucks dispatched to get the whole job done. Thumbtack reviews from mid-2026 describe quick outreach for a Sunday-afternoon issue, a next-morning appointment, and staying on site until a new water heater was confirmed working.
Pricing is the recurring point of friction. Several reviews — spanning Angi, Thumbtack, and a detailed 2024 account — describe the work itself as competent but the cost as high: two Angi reviews called the company "expensive but good" or "high on price," a Thumbtack reviewer said they didn't hire Addario's because a quote came in roughly $2,000 higher than expected, and another described being offered an $8,000 boiler maintenance package they considered unreasonable. A detailed November 2024 review went further, describing pervasive frustration with the company's marketing and communication and calling the pricing overpriced once the reviewer looked into it — a notable outlier given how many other reviews are glowing. A 2025 review also described being charged a high diagnostic rate after only one of two reported leaks was actually fixed. That said, not everyone agrees: a 2023 Reddit comment described choosing Addario's specifically because its quote came in at less than half of a competitor's price for a larger job — pricing experiences appear to vary by job and by year.
The company holds active New Hampshire HVAC licenses, both verified against the state's registry — an individual license under James M. Patnaude and a business license under Joseph R. Addario — and is A+ rated and accredited with the Better Business Bureau.
For a plumbing or HVAC job, especially something urgent, the volume of specific, positive reviews is reassuring; given the recurring pricing complaints, it's worth getting a clear, itemized quote up front and comparing it against at least one other estimate.
