Adesso Appliance Repair

The line that keeps coming back about Griffith Coates is that he'll tell you not to spend the money. A customer this May called him out for a five-year-old refrigerator, got a Freon leak diagnosed on the spot, and was told the repair would run more than a new fridge — advice rather than an invoice. Adesso Appliance Repair is a one-person shop at 51 Hathorne Street in Salem. BBB records name Coates as the owner and put the start of the business in 2012, and the company is listed as a Salem Chamber of Commerce member. Google carries 4.8 stars across 44 ratings, with reviews running back to 2021 landing in the same place: on time, plain explanations, rates people call reasonable. Neighbors say it unprompted too. In a May thread on r/SalemMA hunting for an appliance tech, the original poster came back with an update — a two-day wait, then a fix in half an hour for $125 — and other commenters named Adesso in the same breath, one calling him as good as it gets. Two things worth knowing before calling. It is one person, so the couple-of-days wait that May poster described comes with the territory. And BBB lists the shop as non-accredited with no rating issued, which is a listing status, not a complaint. If an appliance is sitting on the line between repair and replacement, this is the kind of shop that will tell you which side it falls on.