Greg Rogers Co

Greg Rogers Co is a family appliance-repair shop in Lynn that's been around since 1958, per its BBB listing — and several reviewers describe using them for decades, not just once. The through-line in review after review is the same: they'll tell you not to pay for a repair when you don't need to. That pattern shows up again and again with specifics attached. In a December 2025 review, a customer said Mike sourced a discontinued oven part on eBay himself rather than upselling a replacement, and installed it at no markup. A 2022 review described a technician quoting a lower price than originally estimated once the fix turned out to be simple; another from the same year said a call-in diagnosis over the phone solved a refrigerator problem for the cost of nothing but the call. Reviewers name Mike, Peter, Michael and Kathy specifically, and the loyalty runs deep — a 2023 review described 25 years of servicing a washer and dryer bought elsewhere, and a 2021 review described 30 years with the company for the same appliances. That reputation isn't universal, though. A handful of one-star reviews tell a different story: a 2023 review said the company charged $100 to tighten a single screw on a dishwasher and called the behavior unprofessional and rude; a 2024 review complained that the company wouldn't do an install unless the customer bought parts through them; and a 2022 review, sharply sarcastic, warned that Greg was not the guy for quality, accountability or courtesy. For appliance repair around Lynn, Swampscott and nearby towns, the weight of the record points toward straightforward, no-upsell service — but it's fair to ask up front about parts sourcing and pricing on the job, given the complaints on file.