AICA Plumbing/HVAC Systems

AICA Plumbing/HVAC Systems is a dual-trade shop out of Medford, handling both plumbing and heating-and-cooling work for the surrounding towns. Its footprint online is modest: 3.9 stars across 14 Google ratings, plus a handful of directory write-ups that repeat the same picture of the business. What those write-ups say is mostly upbeat — Birdeye and BestProsInTown both describe the crew as knowledgeable and pleasant to deal with, with customers pointing to solid plumbing and HVAC work. That's not the whole story, though: one account, mirrored across a couple of directory sites, describes being told an HVAC system needed a full replacement — quoted around $12,500 to $13,000 — after only a brief look, with a mold claim thrown in. The reviewer read it as a pressure sale rather than a straight diagnosis, and it's the kind of story worth weighing against the more positive reports. The bigger thing to sort out before calling: AICA isn't BBB accredited, and the Better Business Bureau's file states it believes the company may be out of business, with no rating on record there. That sits oddly next to a Google listing that still shows ratings coming in, so it's worth a call to confirm they're actually taking jobs before counting on them for anything time-sensitive. For routine plumbing or HVAC calls, the general read is a responsive, dual-trade outfit — but given the BBB flag and the one pointed complaint about a costly upsell, get the scope and price in writing before agreeing to anything larger than a repair visit.