Bell Tower Plumbing and Heating, Inc.

Bell Tower Plumbing and Heating, Inc. is a Medford, MA outfit built around Bill — nearly every customer account, going back almost a decade, names him personally, whether it's a same-day faucet fix or a boiler swap during a New England winter. The company's own site describes itself as a plumbing and heating contractor handling emergency plumbing repair, heating system installation and service, and water heater installation, and the reviews back that up: faucets and fixtures, gas boilers and furnaces, and tankless and standard water heaters are the recurring jobs. The track record runs deep and mostly one way. On Google, a longtime customer who once owned a multi-unit apartment building says they called Bill for "many, many" tenant plumbing issues over the years and still use him at their own home; another Google reviewer credits him with installing a new hot water heater and staying available for follow-up issues since. Across HomeAdvisor and Angi — which mirror the same 71-review base — 82% of ratings are five stars, and the specifics repeat: showing up the same day with the right parts already in hand, walking a homeowner through the work step by step, wearing shoe covers and laying cardboard to protect floors. A 2023 review describes him rerouting a gas line during a kitchen remodel; a 2019 account, dated because it predates the recent window, recalls him personally returning a call about a burst water heater and beating competitors on price. The Better Business Bureau lists the company at an A+ grade, though it isn't accredited and shows no complaints or review text of its own. The record isn't spotless. A 2022 HomeAdvisor review describes a dispute over a boiler repair where the customer felt the consultation fee and repair cost were billed together in a way that wasn't made clear upfront — the company replied on the platform saying the fee should have been waived and that it refunded the charge. Separately, a 2022 Angi review calls the work unprofessional and says the price wasn't satisfactory, though the company's reply there says it couldn't locate any record of that customer in its system. On licensing, the directories don't fully agree with each other: BuildZoom lists an active Massachusetts "Plumbing Business" registration (#4007, with an expiration BuildZoom itself last verified as May 2026), while Angi and HomeAdvisor separately list a trade license numbered 15316-PL-M expiring 05/01/2028 — neither has been checked against the state registry here. The two directories also disagree on tenure: BBB says 10 years in business, Angi and HomeAdvisor say 12. For a Medford-area homeowner with a leaky faucet, a dead water heater, or a boiler on the fritz, this is a shop with a long, mostly positive history and a personal touch — worth a quick conversation up front about how the dispatch and consultation fees actually work before booking.